Customer Relations Advisor

3 weeks ago


Leighton Buzzard, United Kingdom Connells Group Full time

To support the mortgage services business by independently and impartially completing high quality investigations of customer’s complaints with the overall objective of ensuring that the customer has received a fair and positive outcome.

Offer suitable redress or arrange for remedial action to be completed to address the complaint, in accordance with the Customer Relations Team processes & procedures. Where redress or remedial is accepted by a customer ensure that this action is arranged and completed within a reasonable time.

On successful completion of the Customer Relations Team induction course be familiar with the Financial Conduct Authority’s Dispute Resolution Rules (DISP) and ensure that these principles are applied when handling customer complaints.

Understand the Group’s commitment to achieving fair outcomes for customers and seek to achieve this in all dealings with customers.

**Key Activities**
- As directed by the Senior Customer Relations Adviser thoroughly investigate and correctly resolve regulated mortgage and insurance complaints, in accordance with the current Group standards and the FCA DISP.
- Confidentially communicate with customers both verbally and in writing, ensuring that the customer has a full understanding of the matter.
- Contact the Mortgage Consultant and their Sales Manager for their comments in support of a complaint investigation and provide feedback outlining your conclusions from your investigation
- Ensure that accurate records are maintained on the internal complaints system as well as copies of all documentation and information used in support of your investigation.
- Respond positively and act upon feedback received from the Head of Customer Relations, Senior Customer Relations Adviser and Compliance reviews in order to maintain competency in the role, in accordance with the team’s training & competency scheme.
- Take ownership for continuing professional development, be prepared for all scheduled training and approach this in a positive manner.
- Actively participate in all scheduled meetings, such as weekly & quarterly team meetings and monthly 1-2-1 meetings with the Senior Customer Relations Adviser.
- Provide support to other team members by undertaking any other duties as required

**Qualifications/Experience**

**Required**:

- Appropriate mortgage examination qualification (CF, CeMAP)* and
- Appropriate complaints handling examination qualification
- or;
- A minimum of 1 years’ experience in a regulated mortgage/insurance complaint handling role is preferable.

Able to meet the Group’s Fitness & Propriety requirements

**Skills and Attributes**
- Numerate, literate, accurate and detail conscious
- IT literate and familiar with Microsoft Office, primarily word & excel
- Excellent communication skills, both written and verbal, and the ability to deal confidently and professionally with internal and external customers
- An ability to work under pressure and to deadlines
- Adopt a flexible approach whilst also maintaining the quality of work throughout
- Able to work effectively as part of a team
- Highly motivated
- Excellent customer service skills
- Self-motivated and able to demonstrate a positive “can-do” attitude

Job Reference: CF00086



  • Leighton Buzzard, United Kingdom Connells Group HQ Full time

    To support the mortgage services business by independently and impartially completing high quality investigations of customer’s complaints with the overall objective of ensuring that the customer has received a fair and positive outcome. Offer suitable redress or arrange for remedial action to be completed to address the complaint, in accordance with the...


  • Leighton Buzzard, United Kingdom Pelican Products, Inc. Full time

    Customer Services Advisor **Date**:Jan 18, 2023 **LOCATION**: Leighton Buzzard, BDF, GB **Company**:Pelican Products, Inc. PELIBIOTHERMAL LI-POST **Customer Service Advisor** **Overview**: The customer service advisor is considered to be a vital link with our customer base and with other internal departments within the company. Primary...


  • Leighton Buzzard, United Kingdom Pelican Products, Inc. Full time

    Customer Services Advisor **Date**:Nov 22, 2023 **LOCATION**: Leighton Buzzard, GB **Company**:Pelican Products, Inc. The customer service advisor is considered to be a vital link with our customer base and with other internal departments within the company. Primary responsibilities are to manage sales order process through to completion. Processing into...


  • Leighton Buzzard, United Kingdom Peli Biothermal Full time

    **SUMMARY** The customer service advisor is considered to be a vital link with our customer base and with other internal departments within the company. Primary responsibilities are to manage sales order process through to completion. Processing into the company’s ERP and CRM system. You will be responsible for ensuring that strong relationships are built...


  • Leighton Buzzard, United Kingdom Connells Group Full time

    Are you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for you! If so, consider joining our team in **Leighton Buzzard** as a **Customer Service Advisor / Property Coordinator **where you will provide property management and tenancy administration support to branches, landlords...


  • Leighton Buzzard, United Kingdom Connells Group Full time

    Connells Group have a great opportunity for a customer service professional to join their busy client accounts team in Head Office, in Leighton Buzzard. Our **Customer Service Advisors** known locally as **Client Account Coordinators **provide support services to all Lettings Branches, Landlords and Tenants. Their aim is to provide a service which surpasses...


  • Leighton Buzzard, United Kingdom Peli Biothermal Full time

    **SUMMARY** The customer service advisor is considered to be a vital link with our customer base and with other internal departments within the company. Primary responsibilities are to manage sales order process through to completion. Processing into the company’s ERP and CRM system. You will be responsible for ensuring that strong relationships are built...


  • Leighton Buzzard, United Kingdom Connells Group Full time

    Do you have an **outgoing personality**? Do you like talking to people over the telephone? Would you like to work in a **fun & rewarding environment**? If the answer to these questions is yes, we may have the job for you! We are recruiting Customer Service Advisors to work in our busy central operations team in Bolton, where you will be working on the...


  • Leighton Buzzard, United Kingdom Connells Group Full time

    Do you have an **outgoing personality**? Do you like talking to people over the telephone? Would you like to work in a **fun & rewarding environment**? If the answer to these questions is yes, we may have the job for you! We are recruiting Customer Service Advisors to work in our busy central operations team in Leighton Buzzard where you will be working...


  • Leighton Buzzard, United Kingdom Connells Group Full time

    Do you have an **outgoing personality**? Do you like talking to people over the telephone? Would you like to work in a **fun & rewarding environment**? If the answer to these questions is yes, we may have the job for you! We are recruiting Customer Service Advisors to work in our busy central operations team in Leighton Buzzard where you will be working...

  • Customer Advisor

    1 week ago


    Leighton Buzzard, United Kingdom Boots Full time

    Summary Job Reference: - 229387BR Leighton Buzzard, High Street Permanent 15 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re...


  • Leighton Buzzard, Central Bedfordshire, United Kingdom Connells Group Full time

    Do you have an outgoing personality?Do you like talking to people over the telephone?Would you like to work in a fun & rewarding environment?If the answer to these questions is yes, we may have the job for youWe are recruiting Customer Service Advisors to work in our busy central operations team in Bolton, where you will be working on the phones, arranging...


  • Leighton Buzzard, United Kingdom Everyone Active Full time

    **Everyone Active is currently seeking an ambitious and self-motivated Individual to take on this role who is ready to embrace our brand mission of 30 minutes of activity 5 times a week** **We need a Customer Service Advisor who will** - **Be passionate about promoting our products** - **Be able to work under your own initiative and work as part of a...

  • HR Advisor

    2 weeks ago


    Leighton Buzzard, United Kingdom 1TECH STAFFING LIMITED Full time

    **HR Advisor** **Leighton Buzzard - £37000** We are looking for an experienced HR Advisor to join a company based in Leighton Buzzard. The role requires an experienced HR professional to provide effective people management and support to the business, including areas such as employee relations, performancemanagement, recruitment, HR policies and procedures...


  • Leighton Buzzard, United Kingdom Connells Group Full time

    Do you have an **outgoing personality**? Do you like talking to people over the telephone? Would you like to work in a **fun & rewarding environment**? Do you want to work for a company where **90% of our progression** is done internally? If the answer to these questions is yes, we may have the job for you! We are recruiting Customer Service Advisors to...

  • HR Advisor

    2 weeks ago


    Leighton Buzzard, United Kingdom Page Personnel Finance Full time

    As an HR Advisor, you will be responsible for providing support and guidance to the HR department and management team in all areas of human resources, including recruitment and selection, performance management, training and development, compensation andbenefits, employee relations etc.. This is a full time position based in Leighton Buzzard, to work for a...

  • Sales Advisor

    1 week ago


    Leighton Buzzard, Central Bedfordshire, United Kingdom Saint-Gobain Full time

    We are currently on the lookout for a talented sales person to join our team at Jewson Leighton Buzzard. We are open to all industry backgrounds as long as you have a strong sales record and are confident with customer service. Any knowledge of building merchants or the experience within the industry are beneficial but not necessaryIs this role right for...

  • Mortgage Advisor

    1 week ago


    Leighton Buzzard, United Kingdom Peter Alan Full time

    Mortgage Advisor Peter Alan Estate Agency are looking for a Mortgage and Protection Advisor to join them in Ebbw Vale. OTE £45k What’s in it for you? Excellent internal progression to support your career aspirations Lucrative earning potential and uncapped commission Abundance of lead opportunities Supportive and rewarding environment ...

  • Mortgage Advisor

    2 weeks ago


    Leighton Buzzard, United Kingdom Countrywide Mortgage Services Full time

    Mortgage Advisor Taylors Estate Agency are looking for a Mortgage and Protection Advisor to join them in Flitwick. OTE £40k-£80k We are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process. You will need to be adaptable, self-motivated and comfortable...


  • Leighton Buzzard, United Kingdom Countrywide Mortgage Services Full time

    Trainee Mortgage Advisor Taylors Estate Agency are looking for a Qualified Trainee Mortgage and Protection Advisor to join them in Flitwick.  OTE £40k-£60k We are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process. You will need to be adaptable,...