Sales & Dispatch Consultant

6 months ago


Walsall, United Kingdom Strictly Recruiting Ltd Full time

**trictly Recruiting Ltd **are seeking an experienced **Sales & Dispatch Consultant** to work within our expanding clients team to continue their growth and operations, based in **Walsall, West Midlands.**

**Duties Include**:

- Receiving and processing sales orders on the ERP system.
- Verifying orders, including customer’s personal information and payment details.
- Raising picking lists, checking off orders picked and processing delivery dockets from picked sales orders.
- Preparing the daily haulage manifest and organizing the haulage schedule with freight companies.
- Ensuring that all relevant documentation is ready, on time, for handover to the haulage companies each day.
- Dealing effectively and efficiently with customers’ requests & queries. i.e., stock availability, delivery times, notification of delays etc.
- Imparting technical and product information to customers including offering alternative product choices.
- Dealing with customer queries and complaints.
- Proactive tele sales function within the sales office focusing on individual and team KPI’s.
- Point of contact for the sales representatives, receiving and processing orders, dealing with sample requests etc.
- Meet and greet in the office and dealing with any trade enquiries.
- Work effectively with other departments.
- General office administrative duties and any other duties that may be assigned.

**Desired Experience**:

- A minimum of 3 years relevant experience in Customer Services, using a similar system in a similar industry.
- Working knowledge of the Microsoft Windows and the Office packages.
- Knowledge of sales processes/order process and order fulfilment.
- Excellent communication and customer care skills (face-to face and via the telephone) and enjoy engaging with customers.
- Self-motivated and organised individual.
- Strong telephone communication skills.
- Ability to multi-task, prioritise, and manage time effectively.
- Have the ability and confidence to develop own technical product knowledge.
- Demonstrate strong administrative and communication skills, both written and verbal.
- Be friendly, helpful, with a positive attitude and be a flexible team player.
- Maths and English GCSE grade C and above.
- Working for an importer/distribution company in a similar role.
- Previous experience of using an ERP system.
- Previous experience of working with flooring products or construction products.
- Have full driving license and access to own car.

**Working hours**:Monday - Friday 09:00 - 17:30pm with 1 hour break.

28 days holiday (including Bank Holidays, Christmas & New Year Shut Down)

Option to join a contributory stakeholder pension scheme after three months' service.

Cycle to work scheme

Flexible working

Free on-site parking

Kitchen/ Catering facilities on site

Full training will be given on products, processes and ERP system.

**Strictly Recruiting Ltd acts as an employment business for temporary and permanent positions. Strictly Recruiting is committed to equal opportunity and diversity. Where rates of pay or salary ranges are detailed these are dependent upon your experience, qualifications or training.**

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Walsall, West Midlands: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (required)
- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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