Systems Specialist

3 weeks ago

Birmingham, United Kingdom Department for Transport Full time

**Details**:
**Reference number**:

- 346916**Salary**:

- £40,808**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- Corporate Delivery Group - Group HR**Type of role**:

- Digital
- Human Resources**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, Hastings, Leeds, SwanseaAbout the job

**Job summary**:
Are you a Systems Specialist looking for your next challenge? Do you have experience in delivering ERP systems?

Do you want to help contribute to a strategy that aims to transform the employee experience for 450,000 Civil Servants?

**If so, we’d love to hear from you**

DfT are on an exciting and ambitious journey to create a new Shared Services with HMRC and DLUHC. As part of the evolution to the future state, DfT implemented Concur and SuccessFactors Talent in 2021, and we are looking for a Systems Analyst to help support the platform as we continue our journey.

Sitting within the Shared Services Implementation & Performance Technical Team, working closely with the Systems Manager, you will have an exciting role and play pivotal part in the delivery and maintenance of our systems.

Working closely with stakeholders and customers from across the business, you will maintain, troubleshoot, and enhance our systems so that they are fit for purpose and stable as we move to our future state.

**Job description**:

- To provide expert support and guidance on the management of SuccessFactors and Concur to our users.
- Act as second line support, and trouble shoot issues with stakeholders.
- Support the continuous improvement and optimisation of the solutions.
- Manage support cycles and related patching activities, including testing and impact assessments, and building business cases with business stakeholders for additional features.

For an in depth view of the post, please view the attached Role Profile.

**Person specification**:
**About you**

We are looking for someone with strong foundations that is keen to take the next step in their career.

We are looking for an individual with the knowledge and experience of maintaining and optimising systems, in a similar role.

You are a driven individual with good interpersonal skills, with the ability to build strong working relationships with a diverse range of internal and external key stakeholders.

You are a self-starter comfortable working independently, drawing on your initiative, with a willingness to problem solve and think outside the box.

You have the ability to deliver at pace and deal with conflicting priorities.

You have excellent verbal and written communication skills, with the ability to communicate technical information into easily understand information.

**Additional Information**

A minimum of 60% of your working time should be spent at your principal workplace, although requirements to attend other locations for official business, or carry out detached duty in another DfT workplace, will also count towards this level of attendance.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Changing and Improving

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Expertise in supporting the lifecycle of SaaS platforms including annual patching cycles, and associated tasks
- Understanding of SuccessFactors and Concur landscapes at a high level

**Benefits**:
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out more about what it's like working at the Department for Transport

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.**How to Apply**

Within your CV and Personal Statement (1000 words) please provide detailed evidence of your experience of the following:

- Experience in building relationships with a diverse range of stakeholders
- Experience of maintaining and optimising systems in a similar role
- Experience of delivering at pace with conflicting priorities

**Sift & Interview Dates**

The sift is due to take place w/c 29 April 2024.

Interviews are due to take place w/c 13 May 2024.

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a resul

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