Insurance Administration Assistant

3 weeks ago

Chelmsford, United Kingdom RSA Full time

**The Opportunity**

You will be joining our well-established UK Specialty Client Services function where you will be responsible for handling commercial programmes in one of our dedicated UK Specialty teams - Property/ Real Estate/ Liability/ Marine/ Construction & Engineering or Profin.

Your day-to-day responsibilities will include capturing and processing policy information from submissions through to debiting and exposure management.

You will use your good communication skills to build a strong relationship with a variety of teams internally as well as external Brokers and Customers as this is vital in supporting the timely and high quality service we pride ourselves on delivering.

Many of our employees are embracing flexible working through our hybrid model which consists of a combination of home working and regular collaboration days in our Chelmsford office. We understand flexibility isn’t a one size fits all and will be happy to talk to you at interview around your requirements.

**Responsibilities**
- Co-ordinate commercial programmes, developing your knowledge of local compliance and regulations
- Review and interpret source Underwriting materials, including Broker presentation, slips, underwriting files - and if required, escalation to Underwriting in case of missing information
- Complete all relevant know your customer checks for renewal and prospect customers
- Use relevant information to accurately and efficiently populate policy admin systems for new and renewed business
- Produce all relevant documentation, e.g. invoices, policies, certificates, endorsements to broker (or client)
- Manage own daily, weekly and monthly workflow to ensure key performance indicators and service standards are met
- Using established best practice processes through our Producing and Servicing expertise to provide consistently high standards in everything we do
- Managing and resolving service matters/complaints in an appropriate fashion to maintain quality and continuity of relationships
- Managing customer expectations and delivering excellent service
- Develop effective working relationships with internal and external customers, including Underwriting, Accounts / Credit Control and Brokers
- Take personal accountability for active problem solving and proactively contribute to continuous improvement
- Being aware of and adhering to our regulatory framework at all times

**The Individual**
- An excellent team player, willing to support colleagues to effectively achieve team goals and high-quality service
- Good communication skills
- Good academics (A-levels or equivalent)
- Strong communication skills and the ability to collaborate and build relationships
- Strong organisational skills
- Good knowledge of Microsoft Excel
- Customer service experience in financial services industry or other service industry would be advantageous

**About Us**

A welcoming, diverse, and inclusive culture is an important element for RSA in our best-in-class aspiration. RSA thrives when everyone feels comfortable bringing their best self to work. We have a diverse mix of customers and we want our employee base to reflect that. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.

Our commitment to diversity is sincere, continually growing and led right from the top.

**Our Values**

Integrity
Be honest, open and fair. Set high standards. Stand up for what is right.

Respect
Be kind. See diversity as a strength. Be inclusive and collaborate.

Customer Driven
Listen to our customers. Make it easy, find solutions. Deliver second-to-none experiences.

Excellence
Act with discipline and drive to outperform. Embrace change, improve every day. Celebrate success yet remain humble.

Generosity
Help others. Protect the environment. Make our communities more resilient.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Chelmsford: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Chelmsford

Reference ID: UK000556

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