Service Department Support Coordinator

3 weeks ago


Salfords, United Kingdom Reed Business Support Full time

The role is administrative support/co-ordination to Field Service Engineers and coordination of their work diaries with customers. Some administrative work to support to the Technical Helpdesk (which sits within the Service Department).

Main Responsibilities
- To handle incoming service related enquiry’s.
- To maintain the Service Department customer database.
- To liaise with customers on a day-to-day basis.
- To forward plan engineers work loading.
- To liaise with engineers regarding all service department matters.
- Maintain annual accreditation certification records
- To ensure compliance with company and customers Health and Safety procedures.

Key Functions/Main Duties
- Maintenance of the Service department customer database.
- Contact with customers regarding calibration/service/training orders and progressing such orders.
- Day-to-day work planning with engineers.
- Processing of paperwork from engineers.
- Making / booking any travel arrangements that may be required.
- General administrative support and liaison to the Technical Helpdesk.
- A requirement to undertake other duties as may reasonably be required.

Hours - 40 hour Week (100% Office Based)



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