Advice Support and Quality Supervisor

3 weeks ago


Ipswich, United Kingdom Citizens Advice Full time

**Position**: Advice Support and Quality Supervisor

**Location**: Ipswich

**Closing date**: 01 December 2023

**Role details**:
Job title: Advice Support and Quality Supervisor

Location: Ipswich

**Salary**: £24,150

Salary pro rata: No

Hours per week: 37

Type of contract: Permanent

We are looking for an enthusiastic and well-organised person to join our expanding Core Generalist Advice Team as an Advice and Quality Support Supervisor.

To coach advisers on a 121 basis to support a high standard of Case Management through relevance of advice, case administration and a high degree of accuracy with system coding (ie use of Funder and Advice Inquiry Codes, Potential Evidence Flags etc).
To share insights through participation in Quality Reviews with Senior team peers and to support the Core Team Manager in the execution of any ‘Quality of Advice’ related actions.

To support ongoing training through the identification, development and delivery of ‘fit for purpose’, timely and relevant advice based training for Core/Generalist advisers.

We are looking for somebody who is self-motivated, proactive, highly organised, and with a strong attention to detail. Preferably a qualified Citizens Advice Adviser with a proven track record of delivering advice and support and working with volunteers. We work closely together on cases, so the ability to work as part of a team is essential.

We would consider someone with the appropriate skills and ability aspiring to be an AQS Supervisor as a trainee

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.



  • Ipswich, United Kingdom Suffolk County Council Full time

    Suffolk Refugee Support, Ipswich IP1 3EP £32,837 per annum 35 hours per week (Mon – Fri 9am – 5pm) Permanent Reference: 0607 Suffolk Refugee Support aims to ensure that all asylum seekers and refugees in Suffolk can live integrated, fulfilled and contributing lives in their new communities. We provide a welcoming environment where...

  • Supervisor

    4 weeks ago


    Ipswich, United Kingdom Kier Group Full time

    We’re looking for a Supervisor to join our Highways team based in Ipswich, Suffolk. Within this role, you can enjoy a competitive annual holiday entitlement with opportunities to buy/sell leave, a fantastic, matched pension scheme, share in the success you help to create by investing in Kier through our sharesave and share incentive plans and even...

  • Trustee Chairman

    4 weeks ago


    Ipswich, Suffolk, United Kingdom Ipswich and District Citizens Advice Bureau Full time

    Essential Skills Strategic Thinker A structured and organised approach to support. Have good listening, verbal and written communication skills, you will need to have the ability to find, evaluate and communicate information using digital media platforms. You will need to understand and be committed to equal opportunities and have the ability to work...

  • Supervisor

    4 weeks ago


    Ipswich, United Kingdom Kier Group Full time

    We’re looking for a Supervisor to join our Highways team based in Ipswich, Suffolk. Within this role, you can enjoy a competitive annual holiday entitlement with opportunities to buy/sell leave, a fantastic, matched pension scheme, share in the success you help to create by investing in Kier through our sharesave and share incentive plans and even...

  • Supervisor

    4 weeks ago


    Ipswich, United Kingdom G4S Full time

    Location: IP4 5PD **Salary**: £11.05 Posted: 24 Jan 2023 Closes: 21 Feb 2023 **Job Type**: Full Time and Permanent Business Unit: UK Facilities Management Region / Division: UK & Ireland Reference: 13139 **Role Responsibility**: **Cleaning & Catering Supervisor - Healthcare** **Salary: £11.05 Monday to Friday, £16.58 per hour on Saturday’s and...

  • Civils Supervisor

    1 hour ago


    Ipswich, United Kingdom Fyba Recruitment Ltd Full time

    KEY PURPOSE OF ROLE Reporting to the Civils Delivery Manager, this role will be responsible for monitoring the onsite delivery of the civil infrastructure for an FTTP network deployment project within Southend-On-Sea and Essex. The Senior Civils Supervisor will ensure that site operations are carried out on time, to specification within Quality, Health and...

  • Supervisor

    3 weeks ago


    Ipswich, United Kingdom OCU Full time

    Due to rapid growth within the business weare currently recruiting for an experienced Supervisor to join ourvibrant and dynamic team!At OCU Opals (part of the OCUGroup of Companies) we design build manage and maintain vitalcommunications infrastructure for everyday use for abetterconnected world. We work with major network operatorstechnology vendors and...


  • Ipswich, United Kingdom Defence Equipment & Support Full time

    **Job summary** We are Defence Equipment and Support (DE&S). We make sure the UK military is equipped, supported, and connected, as they protect life at home and overseas. We manage a vast range of complex projects to buy, support and supply vital equipment and services that the Royal Navy, British Army and Royal Air Force need, so they can operate safely...


  • Ipswich, United Kingdom Kanso Facilities Management Full time

    Work experience as a Housekeeping Supervisor; - Guest service skills; - Detail oriented; - Good accountability and resilience; - Ability to manage conflict/resolution; - Excellent organizațional and team management skills; - Flexibility to work various shifts, including weekends; - Good level of English. Job descriptions: Housekeeping operations to...


  • Ipswich, United Kingdom HR GO Recruitment Full time

    **Primary School Cover Supervisor - Supporting classes across EYFS, KS1 and KS2** **Starting ASAP - Long Term Contract** **Ipswich, Suffolk** **Full Time (8:20am to 3:30pm)** **As a Primary Cover Supervisor**: - Follow instructions from pre-planned work to support effectively in the classroom - Adhere to professional practice standards and legislation,...

  • HR Advisor

    6 days ago


    Ipswich, United Kingdom Reed Business Support Full time

    **The working pattern on offer is**: - Monday to Friday (8:30 - 5:00; 40 hours per week) **The day-to-day of the role**: - Record all basic personnel information and support managers to proactively record information for their teams. - Utilise company software for reports and statistics, and analyse these using Excel and research as appropriate. - Ensure...

  • HR Administrator

    4 weeks ago


    Ipswich, United Kingdom Reed Business Support Full time

    I am delighted to be working with a well-established waste management business in Ipswich, who are seeking a**TemporaryHR Advisor to join their team.** This role is an excellent opportunity to join a local, family-run organisation who are willing to support the successful applicant in progressing their HR career. The working pattern on offer is: - Monday...

  • Site Supervisor

    4 weeks ago


    Ipswich, United Kingdom Anglo Technical Recruitment Ltd Full time

    Job description: Our client is a water and civil engineering contractor with many years’ experience delivering world class projects across the UK and they are currently looking to recruit a Site Supervisor from a Clean Water / Heavy Civils background located in Ipswich on a 12 months contract basis. Duties & Responsibilities: - Leading the client's...

  • Divisional Governance

    2 weeks ago


    Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    Job overview Are you passionate about co-creation and involvement? Do you recognise the importance of championing the voices of those with lived experience and from seldom heard groups? We are looking for an enthusiastic and experienced professional to join our small and friendly team as the Voice and Participation Co-Ordinator for the Suffolk and...


  • Ipswich, United Kingdom OCU Full time

    Due to rapid growth within the business weare currently recruiting for a Traffic Management Supervisor tojoin our vibrant and dynamic team!At Opals Groupwe design build manage and maintain vital communicationsinfrastructure for everyday use for a betterconnected world. Wework with major network operators technology vendors andengineering companies to design...

  • Site Supervisor

    3 weeks ago


    Ipswich, United Kingdom Anglo Technical Recruitment Ltd Full time

    Job description:Our client is a water and civil engineering contractor with many years’ experience delivering world class projects across the UK and they are currently looking to recruit a Site Supervisor from a Clean Water / Heavy Civils background located in Ipswich on a 12 months contract basis.Duties & Responsibilities:- Leading the client's teams...


  • Ipswich, United Kingdom NHS Suffolk and North East Essex ICB Full time

    An opportunity has arisen within the Nursing Directorate of the Suffolk and North East Essex ICB for admin support to the Child Death Review Team and wider Directorate. This is a rare opportunity to join our dedicated, compassionate team. You will be fully supported by the team, clinical psychologist supervisor, EA to Director of Nursing and Clinical...


  • Ipswich, Suffolk, United Kingdom Anglo Technical Recruitment Ltd Full time

    Our client is a water and civil engineering contractor with many years’ experience delivering world class projects across the UK and they are currently looking to recruit a Site Supervisor from a Clean Water / Heavy Civils background located in Ipswich on a 12 months contract basis. Leading the client's teams towards safety, quality, and project targets...


  • Ipswich, United Kingdom Anglo Technical Recruitment Ltd Full time

    An excellent Freelance opportunity for a Site Supervisor/Foreperson to work on large scale water projects in East Anglia on Amp 7. Our client is looking for an innovative individual to be responsible leading site teams across the region and prioritise health and safety, work involves clean water, pipelines, earthworks, temporary works, pressure testing and...


  • Ipswich, United Kingdom Anglo Technical Recruitment Ltd Full time

    An excellent Freelance opportunity for a Site Supervisor/Foreperson to work on large scale water projects in East Anglia on Amp 7. Our client is looking for an innovative individual to be responsible leading site teams across the region and prioritise health and safety, work involves clean water, pipelines, earthworks, temporary works, pressure testing and...