Client Support Officer

4 weeks ago


Blackburn, United Kingdom Coben Healthcare Full time

Coben Healthcare is looking for a highly motivated and proactive **Client Support Officer** to join our team. You will work closely with our Account Managers, providing administrative support, ensuring processes are followed accurately and our clients receive excellent customer service.

**Renumeration Package** includes:

- **Salary **between £20,500-22,000_Depending on experience_
- _**Private Health insurance**_ which covers elements including Dental, Optical, _Health & Well-being discounts_
- Contributory **Pension** Scheme
- 20 Days Annual leave with BHs & **Every Alternate Friday** off in addition
- Opportunity for **Career Progression**

**Key Responsibilities**:

- To add / take off and update all requirements on our internal CRM live job list in a timely, accurate manner.
- Provide a “catch up” service to clients by calling to check jobs, feedback on clinicians and update basic information.
- Adding new sites and contacts to clients ensuring our database is kept current and accurate
- Adding new vacancies and placements to the system at the point of confirmation
- Producing and sending out internal updates on key jobs to work on
- Making changes to contracts where cancellations or amendments have taken place
- Producing rate cards for clients where necessary
- Creating contracts for clients once shifts have been verbally confirmed
- Ensuring our CRM is up to date regularly performing a system data cleanse
- Reviewing job boards including NHS jobs to ensure that leads are passed to AM’s to pursue
- Occasionally covering AMs for annual leave / sickness / meetings
- Working towards KPIs and targets set by the management team
- Occasionally covering a client base when Account Managers are on leave
- Be flexible to the needs on the Account Manager and take direction and feedback as required

Ad hoc administrative duties

**Job Purpose**:
Working closely with the Account Managers, providing administrative support, ensuring processes are followed accurately and we increase client utilisation whilst maintaining excellent customer service
- Excellent communication skills - both verbal and written
- Professional Manner
- Excellent Attention to Detail
- Relationship Building Skills
- Strong attention to detail and ability to work accurately under pressure
- Good organizational and time management skills
- Ability to work well within a team
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to work in a fast-paced environment
- Experience in a customer service or administrative role

**Job Types**: Full-time, Permanent

**Salary**: £20,500.00-£22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Blackburn, BB1 2FD: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What Notice Period are you required to give in your current position?

Please give availability as when you are available for a potential telephone interview as the first stage of our recruitment process?

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 04/12/2023
Reference ID: Client Support Officer: BB1-Blackburn


  • Principal Engineer

    1 month ago


    Blackburn, United Kingdom Client Full time

    Principal Engineer - District HeatingLondon, Glasgow or North West England£60,000 - £80,000 + Vehicle Allowance + Company Pension + Specialist Training + 33 Days Holiday + Holiday Purchase Options + Flexibility On HoursAre you an experienced Mechanical or Building Services Engineer with knowledge of decarbonisation schemes and district heating...

  • Housing Officer

    3 weeks ago


    Blackburn, United Kingdom Select Support Partnerships Ltd Full time

    Housing officer Part Time/ Flexible working Northwest Region £10.50 - £12 per hour Dependent on experience Mileage is included We are currently looking for an experienced Housing officer to work within our group on an ad-hoc basis. This would be across properties we manage across the Northern area The role currently will be an ad-hoc position to help...


  • Blackburn, Blackburn with Darwen, United Kingdom Reed Business Support Full time

    Client Relationship Manager Blackburn BB1 £35k+One of Blackburn's most reputable companies are looking to recruit an experienced Client Relationship Manager to join a very experienced and award winning team.More about the role: To develop and deliver business growth plans within a portfolio of clients. Managing internal and external relationships to deliver...

  • Sales Support

    4 days ago


    Blackburn, United Kingdom Hays Business Support Full time

    Your new companyA growing Finance team based in Blackburn, are now recruiting on a full-time permanent basis for a Sales Support Coordinator, this is due to the development of internal progression the business. Searching for an experienced, ambitious customer service focused candidate, as this is a great opportunity to join an established business and...

  • Sales Support

    2 weeks ago


    Blackburn, United Kingdom Hays Business Support Full time

    Your new companyA growing Finance team based in Blackburn, are now recruiting on a full-time permanent basis for a Sales Support Coordinator, this is due to the development of internal progression the business. Searching for an experienced, ambitious customer service focused candidate, as this is a great opportunity to join an established business and...

  • Sales Support

    4 days ago


    Blackburn, United Kingdom Hays Business Support Full time

    Your new company A growing Finance team based in Blackburn, are now recruiting on a full-time permanent basis for a Sales Support Coordinator, this is due to the development of internal progression the business. Searching for an experienced, ambitious customer service focused candidate, as this is a great opportunity to join an established business and...


  • Blackburn, United Kingdom Cummins Mellor Recruitment Full time

    My Client are looking for an Executive support officer, To provide a comprehensive and confidential PA service to the relevant Chief Officer in order to assist with the effective operation of the relevant department. As an Executive Support Officer you will be expected to be responsible for ensuring that the Chief Officer is fully prepared, with all...

  • Support Worker

    2 weeks ago


    Blackburn, Blackburn with Darwen, United Kingdom Salvere Support Ltd Full time

    Job Description Job Reference SSL/CH/BB1DO YOU CARE ? Could you deliver a level of care to our client, the level you would be happy to receive, or have delivered to a loved one ? Could you offer a level of commitment and support that is the difference in someone's life? Would you like to join a small team of personal assistants who work in a happy, relaxed,...


  • Blackburn, United Kingdom Creative Support Full time

    Job Reference: 80276 Posted: Wednesday 24th April 2024 Closing Date**:Thursday 9th May 2024** **£12.00 per hour** **Blackburn, Lancashire** *** **Full-Time, Part-Time** We require a progressive mental health support worker within our 24hr Mental Health Recovery Service that supports up to 14 people with severe and enduring mental health needs in...


  • Blackburn, United Kingdom Creative Support Full time

    Job Reference: 80277 Posted: Thursday 25th April 2024 Closing Date**:Thursday 9th May 2024** **£12.00 per hour plus accrued holiday credit** **Blackburn, Lancashire** *** **Relief/Bank** We require relief support workers within our 24hr Mental Health Recovery Service that supports up to 14 people with severe and enduring mental health needs in...

  • Support Worker

    2 weeks ago


    Blackburn, Blackburn with Darwen, United Kingdom Private Client Direct Payments Full time

    Personal Assistant: One 2 One SupportDriving Licence RequiredAn amazing opportunity has emerged for a compassionate and kind-hearted person to assist a bright and polite man in his thirties who has a significant physical disability and depends on his wheelchair for his mobility and independence.The role offers flexibility and necessitates a commitment of 10...


  • Blackburn, United Kingdom Salvere Support Ltd Full time

    **Job Description Job Reference SSL/CH/Blackburn** **DO YOU CARE ?** - Could you deliver a level of care to our client, the level you would be happy to receive, or have delivered to a loved one ? - Could you offer a level of commitment and support that is the difference in someone’s life? - Would you like to join a small team of personal assistants who...

  • Support Worker

    4 weeks ago


    Blackburn, United Kingdom Private Client Direct Payments Full time

    **Personal Assistant: One 2 One Support** Driving Licence Required An amazing opportunity has emerged for a compassionate and kind-hearted person to assist a bright and polite man in his thirties who has a significant physical disability and depends on his wheelchair for his mobility and independence. The role offers flexibility and necessitates a...


  • Blackburn, United Kingdom Client 6 Full time

    Mechanical Design Engineer Commutable from Lancashire area £32,000 + £40,000 + WFH + Flexitime + Health & Wellbeing Programme Are you a Mechanical Design Engineer with experience on commercial projects in the HVAC or renewable energy sector? Are you looking to join a leading renewable heating business that is offering progression opportunities while...


  • Blackburn, Blackburn with Darwen, United Kingdom Salvere Support Ltd Full time

    Job Description Job Reference SSL/CH/BlackburnDO YOU CARE ? Could you deliver a level of care to our client, the level you would be happy to receive, or have delivered to a loved one ? Could you offer a level of commitment and support that is the difference in someone's life? Would you like to join a small team of personal assistants who work in a happy,...


  • Blackburn, United Kingdom Carlisle Support Services Full time

    We are currently looking for Professional, energetic and enthusiastic people who are interested in pursuing a career in Rail. We have opportunities for immediate vacancies for **Gate-line Operators **who are able to work in Blackburn.** As an ambassador for both Carlisle Support Services and our prestigious client you must be able to demonstrate a 'can do'...


  • Blackburn, United Kingdom Teaching Personnel Full time

    Behaviour Support Officer required.Teaching Personnel in partnership with Education Partnership Trust.Role: Behaviour Support OfficerLocation: Blackburn, LancashireStart date: September 2024End date: Temp-perm.Hours: Full-time, Monday - FridayTeaching Personnel is working in partnership with Secondary & SEN schools, with Education Partnership Trust. We are...


  • Blackburn, United Kingdom Salvere Support Ltd Full time

    **Job Description Job Reference SSL/CH/Blackburn** **DO YOU CARE ?** - Could you deliver a level of care to our client, the level you would be happy to receive, or have delivered to a loved one ? - Could you offer a level of commitment and support that is the difference in someone’s life? - Would you like to join a small team of personal assistants who...


  • Blackburn, Blackburn with Darwen, United Kingdom Ardonagh Advisory Full time

    Client Services Specialist - Hybrid in Darwen Joining us as a Client Services Specialist means you'll have the benefit of working Monday to Friday. Initially, you would work from our office with our fun and welcoming team just waiting to get to know you and then once you're feeling confident and you're training and probation period is complete, the role...


  • Blackburn, Blackburn with Darwen, United Kingdom The Ardonagh Group Full time

    Client Services Specialist - Hybrid in DarwenJoining us as a Client Services Specialist means you'll have the benefit of working Monday to Friday. Initially, you would work from our office with our fun and welcoming team just waiting to get to know you and then once you're feeling confident and you're training and probation period is complete, the role will...