Dementia Activity Assistant

4 weeks ago

Worcester, United Kingdom Age UK Herefordshire and Worcestershire Full time

**Department**:Dementia Wellbeing Services

**Responsible to**:Dementia Wellbeing Service Team Leader

**Hours**: 37 hours

**Basis**:Permanent

**Base**: Malvern Gate, Lower Wick

**Hourly Rate**: £11

As the Dementia Activities Assistant, you will deliver an effective Dementia Café and MCST programme for people living with mild to moderate dementia. You will provide support to our members, their family and carers, by providing a range of stimulating, engaging and client led activities. You will ensure continuity of quality service provision in line with the organisational quality standards.

The Dementia Services portfolio includes Dementia Wellbeing, Dementia Cafés, Maintenance Cognitive Stimulation Therapy and Dementia Meeting Centres across Worcestershire. The service aim is to support independence through the use of assistive technology, signposting to other support services both internally and externally and community assets unique to their own situation.

You will manage your work time effectively, have a passion for supporting older people and have the ability to be flexible in order to meet service needs. The ability to drive and have access to of your own vehicle for work purposes is essential to your role. You will also undergo an enhanced DBS check.

**MAIN DUTIES AND RESPONSIBILITIES**:

- To ensure that activities are delivered safely, risk assessments are carried out, reviewed, and documented in accordance with the organisations Health & Safety policy.
- To accurately log all client data and activity data into the organisational CRM system - Charity Log.
- To work closely with volunteers and activity leaders to ensure activity sessions are successful, enjoyable, person centred and beneficial to service users.
- To represent Age UK H&W at external events and attend meetings to promote dementia services in the county, feeding back on information delivered.
- Work closely with the Marketing & Communication department and in house teams to promote activities and engage with new members.
- To support the team leader in monitoring and evaluating the service to ensure it is meeting the needs of the members by collating regular feedback through surveys and forms.
- To escalate any concerns or matters relating to risk in relation to a venue, activity, an individual and/or their carers to the Dementia Service Team Leader.
- To work in a person-centred way ensuring the clients are treated with dignity and respect based on their individual circumstances.
- To maintain and compile detailed records to ensure accurate statistics can be created as required by the funders and for our impact report
- Providing peer mentoring to our Dementia Service Volunteers and directing them to support the service as appropriate.
- To build good working relationships with local dementia services including Early Intervention Dementia Service(EIDs), local community groups, statutory and voluntary agencies and social prescribers.
- To ensure that the administrative tasks associated with the role, such as case recording, database entries, statistics, form completion, scanning, etc are completed in a timely, accurate and efficient manner and meet all deadlines.
- To ensure that enquiries/referrals to the service are answered and dealt with efficiently, accurately and in a timely manner.
- Ensure any customer feedback is recorded promptly and accurately and escalated if appropriate.
- To provide cover for the Dementia Meeting Centres in times of staff absence, holiday or increased demand. This may also include completion of assessments, assisting with activities, general kitchen duties and preparing the venue for the day, sourcing and booking entertainment, sourcing and ordering equipment and planning days out which are off site of the meeting centre.

**MCST**
- In conjunction with the Team Leader ensure a range of stimulating, engaging and client led activities are provided during MCST sessions
- Ensure that activities are delivered safely, and risk assessments are carried out, reviewed, and documented in accordance with the organisations H&S policy
- Ensure accurate reporting of all client and activity data into the organisational CRM system
- Support the Service Manager to carry our client assessments and monitoring in line with the MCST program

**PERSON SPECIFICATION**

**ESSENTIAL CRITERIA**

**EXPERIENCE**
- Experience in a similar role or a qualification in a relevant discipline or a willingness to undertake such a qualification
- Experience of planning, organising and delivering activities

**SKILLS AND ABILITIES**
- Knowledge of data protection - GDPR
- Basic numeracy and literacy
- Excellent communication skills
- Patience and empathy
- Willingness to work flexibly between the hours of 9 - 5pm Monday to Friday to meet the needs of the business (some occasional weekend work may be required)
- Willing to undertake any relevant training

**DESIREABLE**
- Working with people living with dementia
- Experience of workin

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