Dementia Wellbeing Support Advisor

7 months ago

Worcester, United Kingdom Age UK Herefordshire and Worcestershire Full time

**JOB DESCRIPTION**

**JOB TITLE: Dementia Wellbeing Support Advisor**

**DEPARTMENT: Dementia Wellbeing**

**RESPONSIBLE TO: Dementia Team Leader**

**RESPONSIBLE FOR: N/A**

**LOCATION: Malvern Gate but community based, working across Worcestershire**

**HOURS: Full Time**

**SALARY: £21,222 per annum**

**JOB PURPOSE AND ROLE**:
To provide a person-centred support service people with a dementia diagnosis by providing a range of information, advice and active support to improve their wellbeing and enable them to live independently for as long as possible.

To ensure engagement with the local community, Health Professionals, and other organisations to provide a clear referral pathway to the dementia café's, MCST course, dementia meeting centres and dementia wellbeing service including young onset.

To ensure the achievement of high professional standards of person-centred care in the accordance with Age UK Herefordshire and Worcestershire values.

To ensure continuity of quality service provision in line with the organisational quality standards.

To manage your work time effectively, have a passion for supporting older people and have the ability to be flexible in order to meet service needs

** An Enhanced DBS Check will be required**

** The role requires travel throughout the operation area and, therefore, a full driving licence and access to a vehicle for work purposes with appropriate business insurance is a requirement.**

**PRINCIPLE RESPONSIBILITIES AND DUTUES**
- To undertake an assessment/triage of the support and information required by the client and their carer following their referral and to formulate an appropriate support plan for the client following service requirements / timeframes.
- Provide information at different stages of the dementia pathway so that is tailored to suit the person with dementia or their family/carer
- Provide practical support to engage in meaningful daily activities and to maintain independence including the promotion of dementia friendly communities, advocacy, homecare and information. Provide support to maintain relationships both at home and in the wider community, signposting for further support where indicated. This includes (but is not limited to) providing 121 visits/outings, taking clients to and from dementia services e.g. café's, meeting centres, MCST.
- To escalate any concerns or matters relating to risk in relation to a venue, activity, an individual and/or their carers to the Dementia Service Team Leader.
- To build good working relationships with local dementia services including EIDs, local community groups, statutory and voluntary agencies and social prescribers.
- Input data on to systems in an accurate and timely manner. Providing written and verbal reports as required.
- To ensure that enquiries/referrals to the service are answered and dealt with efficiently, accurately and in a timely manner.
- Ensure any customer feedback is recorded promptly and accurately and escalated if appropriate.
- To work closely with staff and volunteers to ensure members receive a person-centred service that attends to everyone's physical and emotional needs wherever possible. (This does not include the provision of personal care)
- To provide opportunities for members and family members to discuss issues that are concerning them in adjusting to living with dementia and to refer on for more specialists help where appropriate.
- To maintain and raise the profile of the Dementia Wellbeing Service, Dementia Café's, Dementia Meeting Centres and MCST within the local community so that it is well-known and accessible and, in conjunction with colleagues in Age UK H&W and other relevant organisations
- Respond to requests from the local community and referrers for information. This includes attending external meetings, events and giving presentations about our dementia services.
- Actively engage with existing and new clients about our services e.g. via face to face / telephone engagement, leaflet/poster drops.
- To attend and contribute to staff briefings, team meetings, training sessions and 1:1 meetings when required.
- When required to personally cover the Dementia Café's, Dementia Meeting Centres and MCST course in times of staff absence. This may also include completion of assessments, assisting with activities, general kitchen duties and preparing the venue for the day. Along with sourcing and booking entertainment, sourcing and ordering equipment and planning days out which are off site of the meeting centre.
- To undertake such duties as may, from time to time, be reasonably requested within the flexible definition of this post or as requested by the Dementia Service Team Leader or Dementia Service Manager.
- To be willing to travel and work flexibly throughout the charities operational area
- To be prepared to work from any of our operational bases as required
- To work in accordance with GDPR, Safeguarding, best practice and quality frameworks.
- To take re

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