Customer Care Coordinator

7 days ago


Leeds, United Kingdom Origin Multilingual Full time

**Customer Care Coordinator**

**Salary: £23-25k**

**Location: Leeds - Office Based**
**Type: Temp, Maternity Cover, Min 6 months**
**Pattern: Monday - Friday**

**Client Profile**:
Origin Multilingual is proud to announce we are Recruiting for a Customer Care Coordinator to join an established business in the heart of Leeds. This is a minimum 6 month temp maternity cover role but may be extended.

**Duties Personal Specification**:
As the Customer Care Coordinator your main responsibilities include:

- Dealing with inbound and outbound calls directly with end users
- Manage customers through the ‘order to install’ process
- Complete introduction calls
- Carry out sign-off calls with end user
- Arrange installation dates
- Communicate with installation company and sub-contractors
- Prepare and share weekly/monthly performance reports

**Personal Specification**:

- (direct to end user) customer service experience
- Ability to get on well with colleagues and team members
- Computer literate with CRM, D365 or similar programs
- Multitasking and organisational capability
- High level of empathy and integrity
- Capacity to retain and communicate technical information (in plain English)
- Ability to perform under pressure
- Excellent customer service skills
- Knowledge of products is a bonus but training will be given

**To apply**
Interested? If so, please send your full CV by clicking “apply” below, or alternatively you can contact Marcus at Origin Multilingual on
0203 762 2899

REFERENCE: BH11436

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £23,000.00-£25,000.00 per year

Schedule:

- Monday to Friday



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