Compliance Administrator
3 weeks ago
Our client is the largest independent provider of Commercial Vehicle Maintenance and Fleet Management services in the UK with multiple sites supporting leaders in their industry. They are offering an exciting opportunity for a **Part-Time Customer Service Advisor** to join the team at their headquarters in Doncaster.
Monday - Friday 27.5 hours a week.
**The Role of Customer Service Advisor**
- Working as part of a team the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service delivery.
- To ensure that all incoming calls are answered in-line with the SLA criteria and are dealt with appropriately and promptly.
- To liaise with the customers / fleet team leader and schedule MOT bookings in accordance with the vehicles service schedule (where possible), therefore minimizing vehicle downtime and replacement vehicle costs
- Must ensure daily reports are run/maintained to enable accurate updates of all open / VOR jobs for KPI reporting
- To speedily obtain and distribute all relevant service documentation and MOT certificates
**To be a Customer Service Advisor**
- Ability to analyse and problem solve
- Ability to multi-task
- Ability to work under pressure
- Customer service focus
- Excellent telephone manner
- Team player
**What they Offer**
- Excellent basic and benefits package
- Flexible progression based on your career aspirations
- Modern site working with a friendly team working environment
**About Our Client**
Our Client is the largest independent provider of Commercial Vehicle Maintenance and Fleet Management services in the UK with a track record stretching back over 35 years, they are trusted by many of the UK’s largest commercial fleet operators to keep their businesses on the move.
**What’s next?**
**Job Types**: Part-time, Permanent
**Salary**: £9.80 per hour
**Benefits**:
- Company pension
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
- No weekends
- Overtime
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