Customer Assistant
7 months ago
**All the details**
**Working pattern**:
**Week 1-**
**Sun 8-4**
**Mon off**
**Tues 12-8**
**Weds 12-8**
**Thurs 12-8**
**Fri 12-8**
**Sat off**
**Week 2-**
**Sun off**
**Mon 12-8**
**Tues 12-8**
**Weds 12-8**
**Thurs off**
**Fri 12-8**
**Sat 12-8**
**Key Accountabilities and Measures**
Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
Thank our customers for shopping with us when they exit
Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
Ensure that persons served with a trespass notice do not re-enter the site
Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
Report any incidents of known or suspected internal theft or malpractice
**Key Skills**
Being confident with an easily felt presence and friendly and natural personality is essential
Strong communication skills with the ability to engage customers with ease
Ability to remain focussed at greeting customers and deterring suspicious activity
To have a natural empathy with our M&S brand and values, including service behaviours
To be self-motivated, willing to improvise and suggest or try new approaches
Able to maintain high standards of appearance and uniform standards
No requirement to be licensed, but good observation skills would be a benefit
**Key Relationships and Stakeholders**
Store Management team
Store Colleagues
Operational Security Manager
Regional teams (RLPMs/RCOMs)
Store Detectives
SOC
Police
Local Networks
-
Customer Assistant
6 months ago
Peterborough, United Kingdom TYS Retail Ltd - Nisa Local Full time**Customer Assistant - Nisa Stilton** **The Role**: We are looking for two part-time or one full-time individual to join our team as Customer Assistants. The Customer Assistant role is to support the store team to deliver an excellent shopping experience for our customers, putting customers before task every time by working as a team. We have small teams in...
-
Customer Assistant
6 months ago
Peterborough, United Kingdom Lidl Full timePart Time Summary £11.40 up to £12.30 per hour - This isn’t stacking shelves. This is feeding families. 20-30 hours per week. As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is...
-
Customer Assistant
6 months ago
Peterborough, United Kingdom M&S Full time**Summary** Cafe Customer Assistant **All the details** **Working Pattern**: **Sunday - 1430- 1830** **Tuesday - 1600-2200** **Saturday - 1100-1700** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...
-
Customer Service Assistant
6 months ago
Peterborough, United Kingdom ASDA EXPRESS Full time**Role**:Customer Service Assistant **Location**:Peterborough, PE6 7SZ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...
-
Customer Assistant
5 months ago
Peterborough, United Kingdom Lidl in Deutschland Full timeSummary £12.40 - £16.50 per hour | 40 hour contract | Night Shift | 30-35 days’ holiday (pro rata) | 10% in-store discount | Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like...
-
Customer Assistant
6 months ago
Peterborough, United Kingdom M&S Full time**All the details** **Work Pattern**: **Tues 13-17** **Weds 13-17** **Thu 13-17** **Fri 13-17** **Sat 13-17** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...
-
Customer Assistant
6 months ago
Peterborough, United Kingdom M&S Full time**All the details** **Working Pattern**: **Sat 4-8pm** **Sun 12-4** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to...
-
Customer Assistant
7 months ago
Peterborough, United Kingdom M&S Full time**All the details** **Working Pattern**: Sunday 1000-1800 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually...
-
Customer Assistant
6 months ago
Peterborough, United Kingdom M&S Full time**Key Accountabilities** Customer AssistantM&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive...
-
Customer Assistant
6 months ago
Peterborough, United Kingdom Marks & Spencer Full timeHours Week 1: Monday: 7-3 Tues: 7-3 Thurs: 7-3 Friday: 10-18 Sat: 7-15 Week 2: Sun: 8-4 tues: 7-15 Weds: 7-15 Thurs: 7-15 Fri: 10-18 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks...
-
Customer Service Assistant/supervisor
7 months ago
Peterborough, United Kingdom Admiral Slots - Luxury Leisure Full timeJob Role: Customer Service Assistant/Supervisor, Peterborough Hours per week: 32 Hourly rate: £11.50 - £13.50 If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times. Hit the Jackpot on an exciting new career with Admiral! - Would you like to join Admiral, the _**market-leading company**_ _in the...
-
Customer Service Assistant/supervisor
6 months ago
Peterborough, United Kingdom Admiral Slots - Luxury Leisure Full timeJob Role: Customer Service Assistant/Supervisor, Peterborough Hours per week: 32 Hourly rate: £11.50 - £13.50 If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times. Hit the Jackpot on an exciting new career with Admiral! - Would you like to join Admiral, the _**market-leading company**_ _in the...
-
Customer Assistant
7 months ago
Peterborough, United Kingdom Selco Builders Warehouse Full time**About Us**: Fancy developing your career with the UK’s fastest growing builders’ merchants? We’re on the lookout for enthusiastic and ambitious individuals with a ‘can do’ attitude to help us serve the nation’s tradespeople. We won’t pretend it’s not hard work and at times a challenging environment however you’ll be working with some...
-
Customer Service Staff Assistant
2 weeks ago
Peterborough, Peterborough, United Kingdom Blue Arrow Full timeJob Overview:We are seeking a skilled Customer Service Staff Assistant to join our team in Stamford, Peterborough. This role involves working as part of a dynamic front of house team, providing exceptional customer service and ensuring a seamless dining experience for guests.About the Role:This is a temporary position available from November 28th to December...
-
Office Administration
7 months ago
Peterborough, United Kingdom Eve Taylor (London) Limited Full timeWe are currently looking to recruit an experienced administration assistant to support our growing team. Duties of the role include: - **Co-ordinating training with our team at external locations**: - **Assisting with the development and roll out of educational resources**: - **Assisting new customers with on-boarding** An excellent telephone manner is...
-
Station Customer Service Assistant
7 months ago
Peterborough, United Kingdom LNER Full time**This vacancy is to advertise a full time, fixed term contract of 18 months at Peterborough Station. The salary stated is inclusive of attendance allowance, and this increases with length of service.** **Why LNER?** We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're...
-
Customer Service Assistant Level 1
6 months ago
Peterborough, United Kingdom Wilko Full time**Customer Service Assistant Level 1**: - Hourly Rate - ** 10.62** - Location - ** Orton, Peterborough** - Contract Type - ** Temporary** - Hours / Specific Hours - ** / Hours will predominantly weekend work across** **7am-6:30pm Saturday** **9am-4:30pm Sunday** **Weekday working may be available as additional hours but must be available for...
-
Brotherhood - Cafe - Customer Assistant
6 months ago
Peterborough, United Kingdom M&S Full time**Key Accountabilities** Customer Assistant Work Pattern Monday 10.00 - 18.00 Tuesday 10.00 - 18.00 Saturday 10.00 - 18.00 **Key Capabilities** **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude -...
-
Customer Assistant
6 months ago
Peterborough, United Kingdom M&S Full time**All the details** Unsocial Hours Premium paid at £3.00 per hour for hours worked between 22:00 - 06:00 Work Pattern: Sun 06:00am - 14:00 Mon/Tues/Fri - 04:00am - 08:00am **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our...
-
Customer Service Assistant
6 months ago
Peterborough, United Kingdom Nobis Furniture Limited Full timeAbility to remain professional and courteous with customers at all times by building a positive rapport with every caller. - To possess excellent verbal and written communication skills - Able to work with the management team to stay updated on product knowledge and be informed of any changes or new products. - Can use initiative to answer incoming customer...