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Team Leader

4 weeks ago

Kingswood, United Kingdom South Gloucestershire Council Full time

**How you'll make a difference**:
***
- The HomeChoice service provides comprehensive housing options and an access service for households who are homeless or threatened with homelessness. Good housing can help to stabilise communities, reduce inequalities, improve safety and help reduce crime and fear of crime.-
**What will you be doing?**
- Within this role, you will manage a staff team responsible for offering advice and information relevant to their housing situation and you will provide day-to-day advice on complex cases.
- You will lead on monitoring operational quality assurance standards in decisions in relation to housing assessments and homelessness.
- The responsibility will be yours to correctly respond to requests for reviews, information, and enquiries from members of the public and their representatives in line with legislation and council policy.
- Daily you’ll co-ordinate the assessment of special cases and be the main point of contact and HomeChoice representative for those of particular emergency and public interest.

**What we need from you**:
***
- You must be educated to degree level or have significant experience in front line housing advice in a similar setting and understanding of housing solutions and remedies.
- You will have experience in housing or homelessness, including significant knowledge of housing and homelessness legislation.
- You can demonstrate knowledge and experience of working closely with other specialist agencies and partners to ensure that housing issues, including homelessness, are resolved.
- You’ll have significant experience of dealing with customers, other statutory/voluntary bodies and other officers at different levels.
- You can manage challenging workloads and meet statutory timescales.
- Please note that due to the nature of this role it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained for this post**How a career at South Gloucestershire Council is different**:
***
- We know our team work best when they have balance in their lives and we offer genuine **flexibility** to help them achieve that **work/life balance.**:

- We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our **training and development offer**, which helps make the greatest long-term difference in work.
- We are **committed to safeguarding** and promoting the safety and welfare of children, young people and vulnerable adults. Ensuring all our staff are given right skills, knowledge and support to recognise and respond effectively to potential abuse or neglect.
- As part of our benefits package you will receive **generous annual leave** (pro rata), employee **wellbeing support** and you will have access to a range of **staff discounts**, including eye tests, travel, shopping and leisure activities
- Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.- We're building and shaping communities which people are proud of.
- We're working with the most vulnerable in our community to help them achieve what they want in life.
- We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.
- We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.**We’re making a difference, be part of it**Salary From**:

- £36,298

**Salary To**:

- £39,493

**Hours per week**:

- 37

**Vacancy type**:

- Permanent

**Location**:

- Kingswood Civic Centre

**Team**:

- Procurement, Commissioning and Contracts

**Advertising End Date**:

- 13 Aug 2023

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