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Customer Service Representative

7 months ago

Leicester, United Kingdom UK Shopping Mall Ltd Full time

Do you enjoy helping out customers?
Do you enjoy problem solving?
Do you enjoy seeing problems to completion?
Do you want to be part of close knit team?
Do you have a work hard, play hard mentality?

UKSM is looking for a new person to join our fantastic and motivated team who currently manage our customer service & operations across multi e-commerce channels. We are involved in a number of sectors including floral, events, giftware, craft, garden, party & baby meaning you have exposure to a varied set of enquiries creating an everyday is different approach.

Training on our systems, software and products will be provided where necessary but a good knowledge of basic computer skills is required as is the commitment to our core values of
- Perseverance
- Accuracy
- Knowledge
- Teamwork
- Respect
- Dependability

The following skills are beneficial to this position
- A strong level of English reading, writing and speaking
- A high level of attention to detail
- Good problem solver looking to follow issues to their completion
- Good team player & phone manner when talking to customers
- A very organised brain with ability to multi task on objectives
- Knowledge of E-commerce businesses and or warehouse operations
- Confident and able to build relationships with customers.
- Previous experience working in customer service either in person or over the internet
- A Passionate, proactive, initiative & will do attitude to work

**Job Types**: Part-time, Permanent

**Salary**: £10.50-£12.00 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: In person