Credit Controller Supervisor

3 weeks ago


Swindon, United Kingdom Page Personnel Full time

Flexible, Hybrid Working
- Progression Opportunities

**About Our Client**:
A leading multi-million pound international pharmaceutical business based in Swindon. They provide advanced delivery technologies, development, and manufacturing solutions for drugs, biologics, cell and gene therapies, and consumer health products. The company offers a wide range of services including drug development, clinical supply, commercial manufacturing and packaging.
- Supervise, motivate, and mentor the collections teamAid and guide the team on day-to-day collections activities and priorities.Responsible for managing a portfolio of key and/or complex accounts, as assignedDrive collections activities to ensure timely payments by customersBe the point of escalation for collections queries or issuesReview, investigate and follow up on customer disputes to ensure these are resolved promptly.Responsible for generating and manipulating AR reports and distributing these internally, as requiredDevelop relationships with internal stakeholders to drive prompt resolutions to outstanding queriesMonitoring and reporting the performance of the collections team to Management.

**The Successful Applicant**:

- Minimum 5 GCSE's (or equivalent) including Maths & English
- Demonstrable Account Receivable experience
- Previous supervisory experience including demonstration of coaching/training team members
- Experience of dealing with B2B collections activities including resolving and reconciling complex account issues
- Excellent oral and written communication skills
- Decent understanding of Excel
- V look ups, Pivot tables
- Ability to have difficult conversations with tact and diplomacy
- Previous experience with web billing (uploading to customer portals) would be beneficial
- JD Edwards/Oracle/QAD/SAP ERP system knowledge would be advantageous
- 2-3 years credit control experience
- Experience in supporting the team, supervising, and coaching

**What's on Offer**:

- £28,000- £30,000 yearly salary
- Full time
- Permanent
- Hybrid working
- Flexi working hours
- Annual bonus
- 8% pension
- 24 days holiday plus bank holidays
- Annual Merit increase
- Bupa healthcare


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