Airport Operation Assistant
5 months ago
**Role Description**
The Full-time Airport Operations Role at China Southern Airlines Ltd-UK is an on-site role located at London Gatwick Airport. The Airport Operations staff will be responsible for ensuring smooth airport operation procedures, managing passenger flow, working with airlines and ground service providers, monitoring safety and security on airport premises, managing gate assignments and ramp services and maintain ground service standards assigned by the company.
- To supervise airport operation in handling issues on passengers (outgoing and incoming), baggage and cargo, loading and unloading of the ramp and coordination of loading control in compliance with CZ regulations and requirements
- To supervise Ground Handling staff to handle passengers and manage enquiry issues in airport facilities and lost & found etc.
- To supervise airport terminal operations staff in providing assistance (if necessary)
- Traffic statistic filling and update report and data records; Preparation for the following day
- To handle passengers’ complaints
- Ability to work flexible hours or shifts, in special cases (e.g. flight delays, technical problems) working hours may be longer than usual
**Qualifications**
- Bachelor's degree in Aviation Management, Travel and Tourism, Logistics/Supply Chain Management or other relevant field, or equivalent work experience
- Excellent communication, organizational and problem-solving skills
- Ability to work independently and in a team environment
- Proven experience with airport operations and procedures
- Knowledge of industry regulations and standard operating procedures, as well as security policies and procedures
- Familiarity with airport systems and technologies used in the industry
- Airport ground handling and safety training certifications
- Ability to manage multiple tasks in a fast-paced environment with competing priorities and deadlines
- Strong attention to detail and ability to follow instructions
- Excellent customer service skills
- Having good knowledge of computer operation and skilled use of Microsoft office and other working software
- Proficient communication skills in English. Fluency in both Chinese and English listening, speaking, reading, and writing is necessary
- British citizens, or hold a British PR or other work permits,Having lived in the UK for more than three years and have a legal work permit in the UK.
- Under UK law criminal records and medical checks are required prior to employment
**Experience**:
Aviation Industry Occupations: 1+ year (Airport Station role experience preferred)
**Ability to commute/relocate**:
Mainly base on Gatwick Airport, be ready to be relocate to Heathrow Airport when needed. Reliably commute or plan to relocate before starting work (required)
**Work Location**: Gatwick Airport RH6 0NP
**Expected start date**:ASAP
**Salary**: £27,000.00-£35,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Night shift
Supplemental pay types:
- Yearly bonus
**Education**:
- Bachelor's (required)
**Experience**:
- Aviation Industry: 1 year (preferred)
**Language**:
- Chinese (required)
- English (required)
Work authorisation:
- United Kingdom (required)
Ability to Commute:
- Gatwick Airport (required)
Ability to Relocate:
- Gatwick Airport: Relocate before starting work (required)
Work Location: In person
Reference ID: CZ-LGW-Airport Operation Assistant
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