Flexible Worker Advisor

6 months ago

Nottingham, United Kingdom NHS Professionals Full time

**About The Role**:
**If you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.**

**Join us and you’ll be part of a customer-focussed community, receiving first-class training, and exceptional career development opportunities, within a culture truly driven by care.**

**We are recruiting for a Customer Service Advisor (Internally Known as Flexible Worker Advisor)**

**Location - onsite at Queens Medical Centre and Nottingham City Hospital**
**Full-Time 37.5 Hours per Week on a Fixed Term Contract**
**£21,300 per annum - plus the opportunity to take advantage a range of exclusive Rewards and Benefits**

In this busy and exciting role, you will receive and respond to queries from our workers and support them with their shift booking. The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. But this isn’t just any customer service role - every call our Customer Support Advisors answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country.

**In return for your fantastic people skills and commitment we offer a unique set of rewards and benefits that you can make the most out of**:
**Annual Leave **- We offer a Whopping 27 days Annual Leave allowance Plus Bank Holidays and the option to buy an extra 3 days annual leave each year
**Employee Discount Schemes** - You’ll have access to a range of exclusive benefits such as the **Blue Light Card** which provides members with access to over 15,000 discounts online and on the high street And **Beat **a reward and recognition engagement platform with employee discounts on electricals, entertainment, travel and so much more.
**Star of the Month** - Our star of the month award initiative recognises colleagues who go the extra mile, winning a whopping £100 worth of shopping vouchers.
**Employee Referral Scheme** - You could receive up to £500 if you successfully refer a friend or family member to work at NHSP.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute.
- Administration experience
- Ability to deal with high volume internal and external customer enquiries and conflicting priorities
- Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a wide range customers
- Proactive approach to relationships and trouble shooting
- Ability to manage time and workload effectively
- Prioritising conflicting workloads

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