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Regional Technical Consultant
4 months ago
**Regional Technical Consultant**
**Field Based/Remote**
**National Travel**
**About Marshalls**
Our Marshalls mission is ‘Creating Better Spaces’. We’ve been a Superbrand since 2010 and a successful FTSE 250 company. The brand is a market leader in quality; supplying prestigious landmarks such as Trafalgar Square, whilst also caring for the environment and communities in which we operate. We are the only company to have paved every square on the Monopoly board, so no doubt you will have walked on our paths and visited one of our famous landmarks
**So, what’s the job about?**
You’ll have the flexibility of working remotely, supporting our technical team by providing specialist knowledge to help resolve disputes when one of our products has failed in situ. As a Regional Technical Consultant, you’ll have the opportunity to visit some really exciting projects and speak with contractors, architects, engineers, and domestic customers to complete full site surveys and report on product quality issues. You’ll be travelling to various sites approximately 3-4 days per week which may involve overnight stays.
Using your technical knowledge of how to correctly install Marshalls products, you’ll be required to complete and submit comprehensive reports, getting to the root cause of any issues, and providing excellent customer service along the way. Working across multiple teams, your role will involve establishing facts, minimising risks to the business, and protecting the brand. If a financial claim is raised, you will investigate, mitigate and justify costs to be paid out to any third party.
**What will you get?**
- 26 days holiday + bank holidays
- 37.5 flexible hours per week
- Hybrid working
- Health care cash plan - support with Dental, Optical, Prescription costs, and many more
- Enhanced Maternity, Paternity, and Adoption pay and leave
- Training and development opportunities
- 5% employer-matched pension scheme
- Cycle to work scheme
- Employee discount on Marshalls products
- Retailer discounts
- Marshalls Wellbeing Centre - move, money & mind
- Share purchase scheme
- Life assurance
**What skills do you need?**
If you’ve operated within a similar role before we’d love to talk to you. Below are some additional skills and experiences that will stand you in good stead:
- Significant experience in a customer-facing role is essential
- Quality/construction related qualification is essential
- Experience in a construction or manufacturing related field is beneficial
- Be able to operate in line with safety, health, environment and quality procedures
- Be able to demonstrate flexibility to adapt and respond to change
- Proven ability to motivate self to meet targets and deliver results
- Strong negotiation skills to reach mutually satisfactory outcomes
- The ability to analyse and break down issues into their component parts and reach rational judgements based on information relevant to each case
- Strong ability to build a rapport with customers and colleagues, helping to generate loyalty and trust
- Confident and professional communicator
- Excellent presentation skills, using appropriate grammar, style and language for the audience
- A natural readiness to make decisions and take the initiative
- Experience of ISO 9001 Quality Management is desirable
- Specialist knowledge in a construction, manufacturing role or alternative related field is beneficial
- An understanding of Marshalls products will be beneficial
**Equal Opportunities**
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You are unique and we want you to bring every part of who you are to work, every day. We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity - it’s the right thing to do We want our team to reflect the diverse nature of society and the communities we serve. Marshalls is a workplace where you are valued for the contribution you make, and where you can grow and develop by being entirely yourself.
**Closing date**: Tuesday 18th July 2023
LI-Remote
LI-FieldBased
INDHP
