Technical Support Consultant
1 month ago
Join the JLA Customer Support Team
We are excited to invite you to become a part of our dynamic team at JLA. As our business continues to grow, we are seeking dedicated individuals to embark on this rewarding journey with us. Our office environment is designed to foster productivity and well-being, featuring an on-site gym and a cafe that offers nutritious meals throughout the day.
We are in search of enthusiastic candidates who are committed to providing outstanding customer service to join our Customer Support Team. In this role, you will be tasked with addressing customer inquiries, managing situations effectively, and demonstrating genuine care to ensure customer satisfaction.
Moreover, you will also assist customers with technical issues, and rest assured, we will equip you with the necessary training to excel in this area. We are looking for professionals who are passionate, motivated, and possess a strong background in customer service. The ability to thrive in a fast-paced environment and a dedication to delivering exceptional service are essential.
Key Responsibilities:
- Address customer inquiries with professionalism and courtesy
- Document service requests and coordinate technician visits
- Maintain accurate records in our systems
- Work collaboratively with internal teams to resolve customer challenges
- Meet customer satisfaction and business objectives
Qualifications, Skills & Experiences:
Essential:
- Proven track record in delivering excellent customer service
- Ability to build internal relationships to facilitate issue resolution
- Strong organizational capabilities
- Proficient in both written and spoken English
- Demonstrated experience in providing exceptional customer service
- Effective teamwork skills to achieve collective goals
- Utilize interpersonal skills such as empathy to address customer concerns
- Take initiative in managing customer inquiries
- Quickly establish rapport with customers
- Strong collaborator
- Confidence to face challenges and a proactive learning attitude
Desirable:
- Good computer skills, including familiarity with Microsoft applications
- Understanding of Office and mobile applications
- Excellent written communication abilities
- Previous experience in a customer support role
What We Offer:
- Access to a modern on-site gym
- Healthy dining options at the on-site cafe
- A vibrant team atmosphere
- Opportunities for personal and professional development
Employment Type: Full-time
Salary: Starting from £20,806.50 per annum
Benefits:
- Company pension scheme
- Cycle to work initiative
- Gym membership
- On-site parking facilities
- Employee referral program
- Sick leave benefits
- Store discounts
Schedule:
- Monday to Friday
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