Resource Management Specialist

2 weeks ago

StainesuponThames, United Kingdom Tenable Full time

**Who is Tenable?**

Tenable® is the Exposure Management company. 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 60 percent of the Fortune 500, 40 percent of the Global 2000, and large government agencies. Come be part of our journey

**What makes Tenable such a great place to work?**

Ask a member of our team and they’ll answer, “Our people” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together

**Your Role**:
The primary responsibility of the Resource Management and Operations Specialist is to manage resourcing for all potential and assigned Professional Services and Education engagements. This position requires that the individual be the liaison among the Professional Services department Engagement and Delivery Managers as it relates to resourcing across all work. The Resource Management and Operations Specialist must also ensure that project resourcing is managed in order to ensure timely delivery.

**Your Opportunity**:

- Plan and manage backlog for individual engagements
- Maintain accurate revenue forecast for assigned customers
- Manage their portfolio of engagements from start to finish, including formal closure of engagement
- Collaborate closely with Professional Services and Education teams to centralize resource management activities
- Obtain resources for all Professional Services and Education engagements based on skill set and calendar availability for work outlined in Statements of Work
- Support engagement lifecycle for services from booking to scheduling, delivery, and revenue recognition
- Manage and resolve resource booking conflicts
- Meet weekly resource meetings with Professional Services Engagement/Delivery Managers to identify appropriate resource requirements for each engagement and facilitate resourcing issues/conflict resolution
- Build, maintain, and communicate resource forecasts based on weekly meetings with Professional Services leads
- Communicate with clients and internal stakeholders to coordinate scheduling for Professional Services and Education engagements
- Monitor day to day project activities and resourcing, identifying potential instances of underutilization and actively work with the Team Leads to address and solve those issues
- Manage provision of virtual training courses
- Assist with managing and increasing utilization numbers on the Professional Services team
- Identify and manage potential engagements that should be subcontracted to our partners. Ensure that proper process is followed and engagements are closed out in a timely fashion
- May perform other duties and responsibilities that management may deem necessary from time to time

**What You'll Need**:

- Fluent English, French is a plus
- 2+ years resource management or project management experience in software solutions industry
- Bachelor’s degree is preferred. May substitute experience for education.
- Salesforce/FinancialForce experience a plus
- Assertive conflict-resolution and problem-solving skills
- Clear and concise communication in both written and verbal form
- Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results
- Highly detail oriented and able to work autonomously
- Ability to manage multiple tasks and tight deadlines with confidence and ease
- Ability to prioritize and organize workload across multiple groups
- RMCP certification preferred
- Ability to work at a computer for an extended period of time
- Globally distributed client organization that operates both in-office and remotely
- Participate in training sessions, presentations, and meetings; sometimes being the presenter of these trainings
- Infrequent travel required

If you’ve reached this point, and you’re still not sure if you should apply..Just do it We’re human and we don’t fit a perfect mold. Having diverse backgrounds, experiences and perspectives, that’s a good thing If you’re coming from outside of the cyber industry - great If you’re looking to try something new - awesome All we ask is you bring passion to all that you do, crave creativity and innovation, and embrace the hard work of gaining new skills and accepting big challenges.
- We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels._

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