Product Specialist
3 days ago
**_Would you like to join a _**_creative, innovative and highly successful digital publisher? Would you like to be part of our Quartex Team, specialising in and championing our digital collections platform?_**
**The Opportunity**
As Product Specialist at Adam Matthew you will specialise in and champion the Quartex platform.
You will build and maintain excellent relationships with existing customers, spending time investigating and understanding their objectives and requirements, onboarding and training them to ensure that they are using the software effectively to best achieve their goals.
You will promote engagement with the Quartex software through webinars, workshops, development of documentation and support materials and contribution to the Quartex Community Platform.
You will also work with our Quartex sales team, engaging with potential customers, responding to technical queries, demonstrating the functionality of the software and managing their trial experience.
You will contribute to future product development by developing an understanding of customer requirements and priorities and sharing this knowledge with the product and engineering teams.
**To be successful in this role you will benefit from**:
- A background in Library Sciences or experience of working with Archival systems
- A strong interest in Software and the Ed Tech sector
- Excellent communication skills in a key customer-facing role
- Ability to work independently and flexibly as part of a small team.
- A responsible and flexible solutions-based approach to your work
**We will offer you in return**:
- A highly competitive salary (reviewed annually), and the opportunity to continuously grow and develop your career. We take great pride in upskilling and promoting our employees.
- A hybrid, flexible working environment where you can plan your week to allow for work-life balance and that will allow you to work from home at least on three days weekly.
- An excellent range of benefits, to include:
- 25 days’ annual leave incrementally increasing to 30 days with the opportunity to purchase or sell annual leave
- Life Assurance cover offering payment of four times your annual basic salary
- A day’s volunteering with a charity of your choice at full pay and a charity fundraising matching scheme
- Private Health Insurance, a Health Cash Plan and Employee Assistance Programme
- Health and Wellbeing benefits to include online fitness classes and corporate massages
- A Mobile Phone Allowance and Working from Home Stipend
- A pension scheme with a 5% employer contribution
- A Cycle to Work and Electric Car Scheme
- Finally, an innovative, progressive and fast-paced, inclusive, fun team environment with many social activities and a focus on health and wellbeing where you can work as part of a brilliant team, enjoy your work and be rewarded for it.
**About the Team**
The Customer Experience team helps Quartex customers create websites that effectively showcase and display their content, meeting the needs of their patrons, students and researchers. We work closely with all our customers and their communities to understand and meet requirements, improve workflows and promote engagement. We champion use of Quartex and play a key role in meeting ambitious sales goals and developing market-leading functionality.
**About Adam Matthew**
Adam Matthew is an award-winning, publisher that brings history to life through our digital collections. We pride ourselves in our creativity and our independent, entrepreneurial spirit. We love nothing better than coming together to resolve the unique challenges that arise when displaying historical materials online.
**Our Values**
- **Be Bold** - we maintain our entrepreneurial spirit, keeping a sense of agility and
curiosity in all we do.
- **Be Distinctive** - we think differently and celebrate the individual. We bring quality, passion, and fun to our work.
- **Be Honest** - we act with integrity to our partners and customers. We are forthright with each other to ensure we continually improve.
- **Be Accountable** - we take responsibility for delivering results and support one another to succeed.
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