Out of Hours Support Worker

5 months ago

Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

We have an exciting opportunity for an Support Worker to join the Out of Hours Teams based at Norwich Community Hospital and St James' Kings Lynn.

The Out of Hours team is an Urgent Response Community Nursing Service working overnight in Norfolk and Waveney from 5:30pm-8am. Our Aim is to avoid admissions to the acute setting by providing urgent community nursing care.

We cover all areas in Norfolk and Waveney, in teams, every night with the coordination team based at Norwich Community Hospital. We work in partnership with East Coast Community Healthcare to deliver care across Great Yarmouth and Waveney.

Work in partnership with the nurse co-ordinator to support deployment of clinical teams as directed.

Drive Nurses to visits of patients

Undertake care under the supervision of the registered nurse

Engage in the use of SystmOne including mobile working

Engage with referral to discharge standard processes

To be aware of the demand and capacity model which will reflect workload needs at any given time

Engage in admission avoidance when required

Coordination support

Work as part of the clinical triage team within the Out of Hours Community Nursing service, and under the direction of a nurse coordinator, whilst on shift undertake the registering of referrals. Under supervision of the nurse coordinator assist in allocation of visits and to ensure visits are prioritised according to the service and the patient need.

Ensure all documentation and recordkeeping undertaken in line with local SOP’s and Trust Policies.

Use assistive technology to support the allocation/ deployment of visits fairly and efficiently

Assist with processing of urgent referrals by using geographical knowledge with the assistance of technology.

Work in accordance with the local processes and standard operating procedures as set out by the Trust.

Be a knowledge resource for troubleshooting assistive technology alongside the nurse co-ordinator.

Effectively communicate with teams deployed to visits.

Driver

Locate and drive the Out of Hours Nurse safely to designated address and back to the team’s base

Ensure the vehicle used is fuelled and maintained in accordance with the lease terms and road safety regulations, and ready to use at the start of each shift

Ensure that the vehicle logs are completed at the end of each shift to a standard to satisfy auditors

Interact with satnav devices including training and troubleshooting

Effectively communicate with co-ordination team

Health Care Assistant

Assist the nurse with moving and handling patients as required. Assist the nurse with clinical tasks where required

Assist in the delivery and collection of equipment

Demonstrate an awareness and understanding of consent, and gain consent as appropriate following organisational policies

Be exposed to bodily fluids, infected material, blood products, when assisting with clinical tasks, therefore must utilise precautions and adhere to infection control policies

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