Implementation Associate

2 months ago


Leeds, United Kingdom IRIS Full time

We are seeking a Implementation Associate to support new and existing customers with the implementation, onboarding and engagement of Every’s products and services.

You will be an integral member of the business working within the Customer Engagement Department, ensuring that customers have a fantastic experience as they start their Every journey. Your role ultimately helps to ensure that Every’s customer retention is high by delivering a first-class experience within their first _30_ days of implementing the system.

**Responsibilities**
- Responsible for guiding customers remotely through their implementation and roll out of every products and services
- Increase product engagement
- Managing multiple product roll outs
- Providing excellent levels of customer service and online guidance
- Working continuously on a project task until completion or referral to another department
- Working with the Engagement Team and wider company teams to continually improve processes and identify process improvement opportunities
- Work closely with Customer Support Analyst team to ensure any technical issues are resolved

**Skills & Experience**
- The ability to deliver relevant, engaging onboarding services to multiple audiences
- Excellent IT skills, with the specific ability to quickly learn bespoke online systems
- Comfortable and confident communicating over the telephone, face to face and via online channels
- The ability to build strong and positive relationships with other colleagues and teams
- Ability to juggle multiple tasks and work under pressure
- Results focused with a capability to meet deadlines
- Passionate and enthusiastic about delivering outstanding customer service

Please note:
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