Business Travel Reservations Agent

4 weeks ago


Newcastle upon Tyne, United Kingdom Accommodations UK Full time

The position of Reservation coordinator will mainly involve making corporate hotel bookings/conference/exhibition reservations for corporate clients which involves sourcing a hotel/venue in the desired location, calling the hotel/venue to negotiate the best rate, sourcing comparative rates at other suitable hotels/venues and processing the booking.
- Identify new contacts, develop sales leads and respond to sales opportunities
- Produce quotations and written confirmation to all clients
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- Maintain a thorough understanding of hotel/venue locations and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Excellent organizational and administration skills
- Commitment to delivering a high level of customer service
- Excellent telephone manner
- High level of IT skills

EXPERIENCE REQUIRED:
Previous experience in the reservations or conference function within the hotel industry is essential

INTERESTED:
Hours are typically rotated between Monday to Friday 09.00 to 17.00 hrs / 12.00 to 20.00hrs, however, further flexibility may be required out of hours to meet the needs of the business. One hour allocation for lunch. Holidays in a full-time position are 20 working days plus all Bank Holidays and pension scheme.

Pay: From £23,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: In person


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