Concierge Services Coordinator

Gleneagles Hotel, PH3 1NF, Auchterarder

**COME AND JOIN US...**
- We are currently seeking a driven, professional and highly organised
**Concierge Services Coordinator** to join our team.

As well as a competitive salary of £22,308.00 / year, as a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

**ABOUT GLENEAGLES**
- One of the world’s most iconic 5-star hotels and country estates, Gleneagles has been making memories for nearly a century. Recently crowned ‘Best Hotel in the World’ in the Virtuoso Best of the Best Awards and ‘No. 1 UK Resort’ in the Conde Nast Traveller 2021 Readers’ Choice Awards, everything we do is about surpassing expectations and creating exceptional hospitality experiences for our guests.

**WORKING AT GLENEAGLES**

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

**Here's a bit more detail on what we see you doing in this role**:

- You will take huge pride in ensuring every guest is welcomed warmly with the efficient processing of their check in and check out; you’ll also provide fascinating information on all aspects of the estate and surrounding area
- Responsible for our Glen Drivers inbox, you’ll ensure that all requests for guest transportation are booked accordingly and we always have drivers available at the specified time; proactively communicating with the drivers their jobs for the next day
- Ensuring every guest is welcomed with a genuine smile using their name, where known, and providing the appropriate assistance reflecting a Forbes 5 star & Gleneagles service at all times
- Following up with guests to ensure their requests or concerns are fully resolved to their satisfaction; always receiving, recording and relaying messages and guest information accurately
- Providing accurate information and advice on all aspects of our estate, the surrounding area and Scotland itself, arranging internal and external bookings, striving to understand what type of experience our guest is looking for; transportation, restaurants, bespoke tours, helicopter bookings; at Gleneagles we can make anything happen
- Providing accurate information on all aspects of travel, assisting with air, train and bus enquiries from start to finish as required by accessing where appropriate the internet, timetables etc., and make reservations as required on behalf of the guest
- Managing the delivery/collection of messages/packages etc to and from guest rooms and if necessary, organise the shipping of goods to their destination
- Ensuring the lobby and main door are perfectly covered at all times so we’re perfectly placed to meet and greet our guests
- Embracing and being part of change by looking for opportunities to shape the way you work
- Maintaining guest confidentiality and security at all times; following GDPR guidelines to enhance our guests’ stay and retaining relevant information for future stays
- Supporting your team members and ensuring an effective and efficient handover of any outstanding issues to the next team on shift
- Providing efficient processing of group check ins and bag pulls; you’ll also support the Porter team with the safe storage and coordination of luggage delivery on group arrival and departure days
- Ensuring the team have all of the supplies needed to carry out their roles, completing the required checks and store orders, always mindful of the Front of House budget
- Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us 5 star in every way

**The kind of person we're looking for**:

- You’re naturally friendly and you love working with people; you greet each guest and colleague warmly by name, take time to listen and understand individual needs and have the determination to always exceed our guests’ expectations
- A creative thinker who believes everything, and anything, is possible; you love the challenge of working under pressure, adapting to change and managing conflicting priorities
- You take great pride in knowing your contribution is critical for both our guest and your colleague experiences
- A natural communicator who shows empathy and respect for all team members a