Reception Supervisor, Glenmor

**Job Ref**:GLE1186

**Branch**:The Gleneagles Hotel

**Location**:The Gleneagles Hotel, Auchterarder

**Salary/Benefits**:£30,000 annual salary

**Contract type**:Permanent

**Hours**:Full Time

**Posted date**:13/07/2023

**Closing date**:15/08/2023

**COME AND JOIN US...**:
We are currently seeking a highly organised, professional and experienced **Reception Supervisor **to play a key role within our Glenmor team.

Glenmor is the seasonal ownership within Gleneagles. We have 53 homes and our owners return to us year after year to experience all that our Glorious Playground has to offer. The concierge team is small and mighty and is the face of Glenmor, looking after our guests whilst they arrange their stay with us pre-arrival, right through to their departure. We’re adept at build strong and long-lasting relationships.

The on target earning potential for this role is £30,000 / annual salary - comprising a base salary of £26,500, plus a qualified estimate of £3,500 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards

***:
**ABOUT GLENEAGLES**:
One of the world’s most iconic luxury hotels and country estates, Gleneagles has been making memories for nearly a century. Recently crowned ‘Best Hotel in the World’ in the Virtuoso Best of the Best Awards, everything we do is about surpassing expectations and creating exceptional hospitality experiences for our guests.

**WORKING AT GLENEAGLES**:
We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

**Here's a bit more detail on what we see you doing in this role**:

- Deputising for the Reception Manager, you’ll have responsibility for the day to day running of the team, expertly managing arrivals and departures to ensure a seamless guest journey.
- Ensuring all of our guests are met on arrival, warmly welcomed to Glenmor and taken to their home as required; you’ll also make sure our reception area is always manned, ready to receive our guests
- Arranging guest itineraries, you’ll make sure you and your team have a fantastic knowledge of the range of activities available across the estate and also the surrounding area
- Recording our guest comments and concerns, including these in handover and accurately recording on the guest’s profile; you’ll also ensure swift and professional resolution and follow through
- Ensuring our guest history report is thoroughly checked prior to arrival and any discrepancies addressed to ensure a seamless guest journey
- Maintaining the accuracy of our databases and building guest profile information by gathering, verifying and recording guest details
- Recording and accurately reporting all maintenance and housekeeping issues to our Maintenance team, proactively ensuring resolution and ultimately guest satisfaction
- Collating our owners’ reservations for the year ahead, making sure they receive their confirmation and welcome letters are received well in advance
- Actively following all Forbes and Gleneagles standards at each and every interaction with our guests, you’ll lead this from the front, making sure your team are following these standards and providing them with immediate feedback, development and coaching
- Encouraging cross-departmental communication and continuing to build relationships with external activity centres and partners
- Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with Glenmor luxurious in every way

**The kind of person **we're looking for**:

- Ideally, you have experience in a guest facing role within luxury hospitality with a strong track record of success
- You have experience of Opera (Property Management System) and are competent using Microsoft Office
- Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
- You have a positive “can do” attitude to solving problems in a professional and courteous manner
- As well as a flexible approach to working, you're able to multi-task and work in a fast paced enviornment
- A strong team player with great communi