Experienced Medical Receptionist/administrator

3 weeks ago


Solihull, United Kingdom Arden Medical Centre Full time

**Arden Medical Centre**

**Experienced Medical Receptionist/Administrator**

**Responsible to: Practice Manager**

Applicants must be punctual, reliable and able to multi-task.

Hours of work are approx.15 hours per week (negotiable to right applicant)

We are seeking a highly organized and detail-oriented Medical Receptionist/Administrator to join our friendly team. As the first point of contact for patients, you will play a crucial role in providing exceptional customer service and ensuring smooth operations in our practice. If you have excellent administrative and communication skills, as well as a passion for helping others, we would love to hear from you.

**Responsibilities**:

- Greet and check-in patients upon arrival, ensuring accurate and up-to-date information
- Schedule appointments and manage the appointment calendar
- Answer phone calls and respond to inquiries in a professional and courteous manner
- Verify insurance information and collect necessary co-pays or payments
- Maintain patient records, ensuring confidentiality and accuracy
- Assist with administrative tasks such as filing and scanning documents
- Collaborate with healthcare providers to ensure efficient patient flow
- Handle incoming and outgoing mail
- Searches/Audits/QOF/IT

**Skills**:

- Strong administrative skills with proficiency in office software (e.g., Excel, Microsoft Office Suite)
- Excellent communication skills, both verbal and written
- Excellent IT skills
- Exceptional customer service skills with a friendly and professional demeanor
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in data entry and record keeping
- Knowledge of medical terminology is preferred but not required
- Knowledge of SystmOne desirable

**Job Type**: Part-time

**Benefits**:

- Company pension
- On-site parking

**Arden Medical Centre has a policy where any new staff member and their family members cannot be a registered patient at the surgery.**

**Job Types**: Part-time, Permanent

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Reference ID: Arden Medical Centre Medical Receptionist Jan 2024


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