Desktop Support Analyst
4 weeks ago
Do you fancy a change and have desktop and customer service experience? Here at Wild recruitment we are offering a new opportunity as a **Desktop Support Analyst** working for an established company offering hybrid working and 25 days holiday You will be working alongside the IT team supporting colleagues and clients with IT requirements.
**The role**:
- Providing support to colleagues and clients
- Helps resolve IT related issues
- Participate within team meetings and contributes new ideas
- Analyse how changes within IT can have a positive impact
- Assisting with supporting calls relating to desktop services.
- Help customers find the best solutions
- Assist with improving current processes
**Looking for**:
- Previous customer service experience
- Someone who has experience on all levels of Desktop Support
- Confident in speaking with colleagues and clients
- Has a desire to want to help and support customers
- Someone who is interested in IT
- You need to be proactive, a desire to get involved and help where needed.
- Someone who is motivated
- Knowledge of Windows 10 and Office 365
- Attention to detail
- Have experience using Desktop, Laptops and Macs
**Benefits**:
- 25 days holiday plus bank holidays
- Private Medical
- Good Pension Scheme
- Great maternity and paternity pay
- Hybrid working
- Childcare vouchers
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