Implementation Executive

**Implementation Executive**
- **Based in Sheffield**:

- **Hybrid Working**:

- **£25,000 pa**:

- **Fantastic Working Culture**:

- **Additional Company Benefits**:

- **Excellent Training and Onboarding Process**

**OUR CLIENT**

Our client is a market leader in providing innovative/solution driven software to some of the biggest names in the fleet industry. This is a company that has fully embraced changes and has in fact led the way in terms of developing technological advanceswhich now support those who operate within this sector. As a result, our client is one of the most respected and fast-growing companies in their field and due to their continued growth, can now offer a fantastic opportunity for an Implementation Executiveto join their operational team.

**THE OPPORTUNITY**

**Your key responsibilities will include**:

- Managing the effective implementation of all new customers.
- The organisation of data collection and cleansing & test importing of this data.
- Managing the customer experience and expectations throughout the implementation process whilst monitoring their progress and usage of the platform.
- Producing and managing implementation timelines for each customer.
- Maintaining clear, detailed, and accurate records on all ongoing implementations.
- Creation and management of the customers software solution.
- Organisation of training, via the management of an online training schedule for each implementation and continuous customer engagement to steer session content.
- Continuously reviewing the existing processes and proposing improvements where needed.
- Assisting in the process of running and managing product trials for customers.
- Proactively drive innovation with new ideas and options made available by new technologies and instigate cross team ideas and incentives to bring products and services together.
- Working with the development and product teams to improve processes, including data automation, customer in-product self-service and better customer understanding/engagement.

**CANDIDATE SKILLS AND REQUIREMENTS**
- Proven technical, problem solving and troubleshooting ability.
- Ability to deal with problems and technical issues in a friendly, calm, and reassuring manner.
- Excellent verbal and written communication skills.
- Ability to work collaboratively with multiple teams, to ensure that process and appropriate levels of knowledge are shared.
- Highly IT literate - Notably in the use of Excel.
- The ability to deal with stakeholders at all levels is extremely important.
- Excellent organisational and time management skills, the ability to prioritise workload, whilst working autonomously.
- Proven ability to adhere to policies/procedures in the pursuit of an excellent and consistent customer journey.