Quality Officer

3 days ago


Sale, United Kingdom Training Qualifications UK Full time

Job Description
- Quality Officer

£18,525 - £24,000 depending on experience

Full time

Permanent

Location: Sale, Manchester/ Hybrid

**Overview**

Individuals in this role perform a vital function in ensuring every award made by TQUK is valid and reliable.

On a daily basis, our Quality Officers will make judgements regarding the suitability of actions taken by our centres. They will provide advice and support to our centres about the processes and requirements for becoming, and staying, approved.

In particular, they will provide help and support relating to the expectations TQUK places on its centres in relation to Quality Assurance processes and help them to understand what to expect from the External Quality Assurance processes.

TQUK has 3 values that we ask of everyone who represents us to live by; be courteous, have a willingness to learn, and put the team first. Through these 3 values, we offer our customers unrivalled service and can make TQUK the best it can be.

**Key Benefits**
- Access to qualifications and Apprenticeships.
- 25 days holiday per annum, plus Bank Holidays.
- Additional day off for your birthday.
- Annual salary and Cost of living wage review.
- Annual loyalty bonus - £100 for each year of service (uncapped).
- Cycle to work scheme.
- Brows and Barnett's - A beautician and Barber visit the office every month
- Christmas and summer parties.
- Monthly dress-down Friday for charity.
- Bi-weekly “clubs” such as Arts and Crafts, Quiz Club, Wine and Cheese Club etc.
- Employee Voice Group.
- Incentive awards.
- Open plan modern office with quiet zones and a break room.
- 1 hour lunch break

**Key responsibilities**
- Assign and organise quality assurance activities at approved centres.
- Manage EQA arrangements at assigned centres, including planning and reporting on EQA activities, providing formal and informal feedback, and referring centres and External Quality Assurers for further action.
- Provide advice and guidance on Quality Assurance activities to a portfolio of centres.
- Complete centre recognition and qualification approval processes for on-boarding centres in line with established SOPs.
- Undertake Direct Claim Status transfer processes, as required.
- Ensuring that assigned centres registering learners with TQUK for the first time understand the expectations placed upon them in terms of internal quality assurance and the certification process.
- Support the Quality coordinator with sanctions and actions placed upon assigned centres.
- Act as liaison between the Operations, Business Development and Service teams and support with Quality related matters.
- Support centres and TQUK meet the requirements of TQUK’s Centre Assurance Standards Scrutiny arrangements.
- Support the Quality and Compliance Manager and Quality Coordinator (Maladministration and Malpractice) with investigations into potential malpractice and maladministration.
- Respond to enquiries in line with SLAs, escalating to the Quality and Compliance Manager/Team Leader and seeking input from other teams when required.

**Other responsibilities**
- Maintain excellent working knowledge of TQUK products, internal and external processes, and regulatory obligations.
- Efficient and effective data and file management; inputting, filing, monitoring of data.

**Key requirements**
- Have excellent verbal and written communication skills
- Be organised and able to prioritise your workload
- Be dedicated to providing world class customer service
- Be able to think on your feet and respond to customer demands
- Be prepared to work in a regulated environment with a constant eye to maintaining and improving regulatory compliance
- Be comfortable working to deadlines, set standards and operating procedures

**Nice to have**

It would be beneficial if you hold or are working towards Level 4 Award in External Quality Assurance of Assessment Processes and Practice or equivalent qualification, or be prepared to work towards achieving it.

**Key characteristics**

Here are just a few of the essential softer skills you will need to successfully join our team:

- Be confident and ambitious with a “can do, will do” attitude
- Be well motivated, enthusiastic and able to work on your own initiative
- Accuracy and attention to detail
- Work well with others
- Be able to have fun
- Be able to keep an eye on the bigger picture and appreciate where your role fits into the business
- We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.*

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Company events
- Cycle to work scheme
- On-site parking
- Referral programme
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Loyalty bonus



  • Sale, United Kingdom Advancing Quality Alliance Full time

    As a Programme Support Officer, you will be responsible for supporting the Project Manager and Programme Leads to deliver quality improvement courses, events and to also support the roll-out of programmes within the Safety & Mortality, Person Centred Care & Academy Portfolio. The role involves administrative and clerical support, event management and...

  • Quality Officer

    3 days ago


    Sale, United Kingdom Training Qualifications UK Full time

    Job Description - Quality Officer £18,525 - £24,000 depending on experience Full time Permanent Location: Sale, Manchester/ Hybrid **Overview** Individuals in this role perform a vital function in ensuring every award made by TQUK is valid and reliable. On a daily basis, our Quality Officers will make judgements regarding the suitability of actions...


  • Sale, United Kingdom Advancing Quality Alliance Full time

    We are seeking a Project Support Officer (PSO) with excellent organisation & communication skills to support the co-ordination, administration & successful delivery of a wide range of projects. The role will support innovation projects across the NHS & partner organisations within a diverse & high-paced environment & is a great development opportunity to...


  • Sale, United Kingdom Training Qualifications UK Full time

    **Permanent Full-time** **Location: Hybrid** **Reports to: EQA Manager** **Salary: from £22,500 per annum (DOE)** **Line managementresponsibilities: No** **Overview** Training Qualifications UK is the fastest-growing Awarding Organisation in the UK, and a market-leading End-Point Assessment Organisation. We work with over 500 schools, colleges,...

  • Quality Assessor

    7 months ago


    Sale, United Kingdom Essential Insurance Full time

    Our Quality Assessors are responsible for the monitoring of all calls to determine that the right outcome is achieved for our customers, ensuring that the calls are compliant and represent Essential Insurance in a professional manner. You will need good time management skills and strong attention to detail, with the ability to identify and communicate audit...

  • Quality Assessor

    7 months ago


    Sale, United Kingdom Essential Insurance Full time

    Our Quality Assessors are responsible for the monitoring of all calls to determine that the right outcome is achieved for our customers, ensuring that the calls are compliant and represent Essential Insurance in a professional manner. You will need good time management skills and strong attention to detail, with the ability to identify and communicate audit...


  • Sale, United Kingdom Robert Walters Full time

    **Office Administrator** **Location**: Sale, Manchester (hybrid) **Hours**: 37.5 hrs (08:30-17:00 Mon-Thu, 08:30 - 15:45 Fri) **Salary**: up to £24k DOE **Contract**: Perm This is an exciting opportunity for an experienced Office Administrator to join my clients Finance Department, Office Manager and teams of professional technical staff based at their...

  • Compliance Officer

    7 days ago


    Sale, United Kingdom Training Qualifications UK Full time

    Job Description - Compliance Officer £18,525 - £24,000 DOE Full time Permanent Location: Sale, Manchester/ Hybrid **Overview** Individuals in this role perform a vital function in ensuring every award made by TQUK is valid and reliable. On a daily basis, our Compliance Officers will make judgements regarding the suitability of actions taken by our...


  • Sale, United Kingdom Velocity Recruitment Full time

    **Document Controller/Office Manager** Location: Sale **Salary**: £30,000 Standard hours are 8.30am to 5pm Monday to Friday - office based **The Company** This document controller/office manager role is with a small friendly family run business that is growing quickly. They are a well-established construction firm and dedicated a growing team built...


  • Sale, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    We are seeking a Project Support Officer (PSO) with excellent organisation & communication skills to support the co-ordination, administration & successful delivery of a wide range of projects. The role will support innovation projects across the NHS & partner organisations within a diverse & high-paced environment & is a great development opportunity to...


  • Sale, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    We are seeking a Programme Support Officer (PSO) with excellent organisation & communication skills to support the co-ordination, administration & successful delivery of a wide range of projects. The role will support innovation projects across the NHS & partner organisations within a diverse & high-paced environment & is a great development opportunity to...


  • Sale, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    **Please not that this vacancy is for the Advancing Quality Alliance (Aqua) and not for the Northern Care Alliance. The post will be based at Crossgate House in Sale** This is a 12 month maternity cover contract. The Digital Communications Officer role is for someone with a keen eye for design, ability to create stunning visuals and translate complex...

  • Technical Officer

    7 months ago


    Sale, United Kingdom Manchester University NHS Foundation Trust Full time

    To work as a member of the OSRC team delivering, installing and demonstrating a wide variety of standard and specialist equipment into patients’ homes as recommended by a qualified professional. To be responsible for providing and explaining the care and user instructions of the installed equipment to the patient or carer. To support a qualified...

  • Operations Officer

    7 months ago


    Sale, United Kingdom Training Qualifications UK Full time

    **Permanent Full-time** **Location: Hybrid (Sale, Greater Manchester)** **Reports to: Operations Manager** **Salary: £23,000 per annum** **Line management responsibilities: No** **Overview** Training Qualifications UK is a market leader in technical education. We work with over 500 schools, colleges, universities, and training providers across the...


  • Sale, United Kingdom Manchester University NHS Foundation Trust Full time

    To assist the Senior Business Support Officer in providing an efficient business support function at One Stop Resource Centre. To work collaboratively with colleagues, partners, patients and other stakeholders to meet service need as part of the All Age Integrated Health and Social Care Service. To receive, log and respond to a variety of internal and...

  • Compliance Officer

    7 months ago


    Sale, United Kingdom Training Qualifications UK Full time

    **Permanent Full-time** **Location: Hybrid** **Reports to: Compliance Manager** **Salary: from £22,500 per annum (DOE)** **Line management **responsibilities**: No** **Overview** Training Qualifications UK is the fastest-growing Awarding Organisation in the UK and a market-leading End-Point Assessment Organisation. We work with over 500 schools,...


  • Sale, United Kingdom Manchester University NHS Foundation Trust Full time

    To work as a member of the OSRC performing routine and ad hoc stores tasks supporting the Senior Technical officer and stores team with routine tasks of receiving new goods, stock storage, decontamination and basic maintenance of returned equipment. As required, to work alongside the technical officers delivering equipment if a second person is required for...


  • Sale, United Kingdom Trafford Housing Trust Full time

    Our Housing Officer, Tenancy Sustainment role is fast paced and rewarding, which allows flexibility in the approach to the role, given the wide range of tenancies available to our customers. With demonstrable experience in a customer facing role, you will thrive in a position that deals with creating high-quality, tailor made tenancy sustainment offers. We...


  • Sale, United Kingdom Training Qualifications UK Full time

    **Permanent Full-time** **Location: Flexible** **Reports to: Centre Compliance Lead** **Salary: from £22,500 per annum (DOE)** **Line management responsibilities: No** **Overview** Training Qualifications UK is the fastest-growing Awarding Organisation in the UK and a market-leading End-Point Assessment Organisation. We work with over 500 schools,...


  • Sale, United Kingdom Training Qualifications UK Full time

    **Permanent Full-time** **Location: Hybrid (Sale, Greater Manchester)** **Reports to: EQA Manager** **Salary: £20,000 - £25,000** **Line Management Responsibilities: No** **Overview** Training Qualifications UK is the fastest-growing Awarding Organisation in the UK and a market-leading End-Point Assessment Organisation. We work with over 500 schools,...