Charity Shop Assistant

5 months ago


Ledbury, United Kingdom Herefordshire Wildlife Trust Full time

Post title**:Charity Shop Assistant**

Responsible to: Retail Manager

Responsible for: Shop Volunteers

Status: Zero hours contract. To include some weekend working

Duration: Permanent

**Salary**: £11.45 ph

Based at: To work between our 2 charity shops: 36 Church Street, Hereford, HR1 2LR and Ledbury Shop, 4 The Homend, HR8 1BT

Herefordshire Wildlife Trust (HWT) is a wildlife conservation charity for everyone who cares about nature in Herefordshire. We are dedicated to protecting the special wildlife in Herefordshire and encouraging people to enjoy, care for and act for nature. We own and manage 55 Nature Reserves across the county and have over 6500 members. Our Vision for Wildlife aims to place nature’s recovery at the forefront of tackling the climate emergency - for wildlife itself, for the natural services it provides and for everyone’s wellbeing. Together we can make sure that future generations living in Herefordshire will be able to enjoy the sense of wonder and well-being that nature offers.

Our Charity Shops are a key way for us to raise funds to achieve our aims; fundraising is the primary purpose of the shop. In addition, the shop provides a public face for the Trust and a place where we can engage with our supporters; inform them about our work and inspire them to take action for wildlife.

**Purpose of the job**

**Main Duties & Responsibilities**:
**To be responsible for all activities related to the day to day running of the shop including**:
**1. Ensuring excellent customer service, building loyalty from customers, donors and volunteers.**

**2. Assist the Retail Manager with the recruitment, training, direction, supervision, motivation and support of volunteers and ensuring the store is appropriately staffed during core trading hours.**

**3. Responsible for the selection, rotation, pricing and merchandising of all donated goods and the stock control of new goods to maximise income from sales.**

**4. Ensure that stock is displayed to its full potential both on the shop floor and in the shop windows upholding the Trust brand and shop standards**

**5. Actively encourage the public to donate saleable goods and where applicable sign up as Gift Aid donors, building loyalty and encouraging repeat donations and adhering to data protection.**

**6. Responsible for recording sales and other key performance information daily/ weekly**

**7. Responsible for the daily recording, safeguarding and banking of cash receipts**

**8. Responsible for Health and Safety, building security and cleanliness, including ensuring the regular disposal of waste and the reporting of any building and equipment faults.**

9. Actively promote membership of HWT to donors, customers and volunteers and meet membership recruitment targets agreed with the Retail Manager.

10. Ensure sustainable and eco-friendly practices are followed wherever possible.

11. Processing items donated for recycling appropriately to maximise income.

12. Support the Retail Manager updated the online shop and processing sales.

13. Selling donated items online through platforms such as eBay and Vinted.

**Job Types**: Part-time, Zero hours contract

**Salary**: £11.45 per hour

**Benefits**:

- Casual dress
- Employee discount
- Free or subsidised travel

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Work Location: In person


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