Administrative Support Assistant

3 weeks ago


Manchester, United Kingdom Capita Full time

At the Electronic Monitoring Service (EMS), we’re keeping the public safe. We’re providing the Ministry of Justice with electronic monitoring services (including ‘tagging’) across England and Wales.

We are looking for an experienced individual to oversee and provide an administration service, across a range of activities, for the various business areas within the EMS contract, specialising in procurement and the management of mobile telephony.

**Job title**:
Administrative Support Assistant

**What you’ll be doing**:

- To oversee the EMS Support Team’s tasks identifying and allocating priorities and workloads to enable the team to achieve and exceed individual and business quality, compliance and productivity targets, supported by coaching and development
- Ensure proactivity in identifying areas for process/control improvement and actions for these improvements are dealt with in accordance with agreed timescales
- Provide accurate and timely administrative support to the business and act as a point of referral for the Advisor - Support role, using specialist knowledge of one or more administration support areas including: - recruitment, facilities management and maintaining and updating employee records
- Act as ‘front of house’ when covering reception duties at the Monitoring Centre including: - answering phone calls and greeting all visitors

**What we're looking for**:
**Essential**
- Able to work in a high volume, pressured environment and demonstrate initiative. Strong customer service skills - proactively satisfying the needs of internal and external customers.
- Able to work effectively as part of a team.
- Proficient in IT - including MS Office and Excel

**Desirable**
- Experience of dealing with suppliers of mobile communications technology, responding to urgent issues and ensuring no significant time lost to faults.
- Liaising with suppliers to ensure all procurement requirements are met.

**About Capita EMS**:
At the Electronic Monitoring Service (EMS), we’re keeping the public safe. We’re providing the Ministry of Justice with electronic monitoring services (including ‘tagging’) across England and Wales. Our technology is deterring individuals from breaking their curfews and places a stronger emphasis on rehabilitation. Join us and discover better as you pave the way for a safer society.

**What’s in it for you?**
- £ 21,255 per annum
- **23 **days’ holiday **(rising to 27) **with the opportunity to buy extra leave
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

**What we hope you’ll do next**:
**To view our Covid-19 and process adjustments information, please visit the Capita Careers site.**

**Equal Opportunities**

**Location**:
Manchester
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent



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