Part Time Social Media
2 months ago
**Part-Time - Social Media & Customer Service Administrator**
Location: Birmingham - Work from Home with occasionally visits to the Central Birmingham Office
All equipment, system access & support to be provided.
**Salary**: £11.80ph - £12.00ph (D.O.E.)
Hours of Work: 9.00am - 5.00pm - 3 Days Mon - Fri (22.5hrs)
**Duties**:
- Dealing with inbound calls with a polite and professional tone and within guidelines to answer queries and some product related complaints.
- Logging information on various systems and extracting information and data.
- Customer care response type content creation for approval
- Monitoring for any complaint trends or serious escalations and notifying the team at the earliest.
- Taking orders over the phone and processing payments
- Quality checking data in excel for report creation.
- Creating pivot tables in excel and visually presenting data through charts and graphs with full accuracy.
- Posting content to schedule on various social platforms and some moderating and community management in a regulated environment.
- Maintaining various product knowledge library
- Participating in various team briefings and implementing new instructions effectively
Specific attributes required for this role:
- Proficient in all aspects of MS Excel, including generating reports, graphs, charts, pivot and other data manipulation.
- Friendly, professional, and excellent telephone manners - able to build a rapport with a diverse demographic.
- Able to adhere to strict communication guidelines and inhouse processes.
- Excellent written communication - attention to spelling and grammar.
- Keen attention to detail - responsible for quality checking data reports, order entry details and content checking
- Customer care response content creation and editing if required.
- Social media community engagement, moderation and content posting skills with highly regulated content.
- Capable of importing into and extracting data from various database systems, experience of using customer care systems for case logging
- Experienced in supporting senior team with nominal input and efficient time management.
- Able to fit into a team of highly efficient and supportive members for a mutually satisfying harmonious relationship.
- Taking ownership of the impact of individual SLA and accuracy in contributing towards team performance
- Flexible attitude with an aptitude for learning and improvement
Benefits Package
- Exposure to big-brand clients
- Fully supported hybrid working - home working with some office working
=======================================================================
**Job Types**: Part-time, Temp to perm
**Salary**: £11.80-£12.00 per hour
**Benefits**:
- Work from home
Schedule:
- Day shift
- Flexitime
- Monday to Friday
**Experience**:
- Social media marketing: 1 year (preferred)
- social media: 1 year (preferred)
Work Location: In person
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