Hybrid Working

3 months ago

London, United Kingdom Utility Warehouse Full time

Company Description

**Hours**:40 hours per week, Monday - Friday 8:15 to 17:45 and some Saturdays 8:45am - 16:30pm, Bank Holiday and Sundays 10am to 4pm.

This is a hybrid role with a minimum of two days per week in the office.

**Hello, we're Utility Warehouse**

We’re a bunch of great people working together, solving problems and having fun. Together, we strive to find solutions to help the great people around us get on with the things that really matter in life.

How? It’s simple, we take the headache out of essential home services by providing them all in one place - energy, broadband, mobile, and even insurance. That’s one provider, one account, one bill, and lots of savings.

We’re a truly unique FTSE 250 company with a business model that has real social impact at the heart of it. Being a part of the UW community you’ll join a working environment like no other - one where everyone matters - be it our customers, our partners or you, our people.

**About the role**

This role sits within our Customer Service function and is key to driving high standards of complaint handling. You’ll ensure your team of customer-focussed experts are empowered to work with customers to resolve their complaints.

**What you’ll do**
- Achieve operational KPIs
- Create a culture that encourages individual autonomy and freedom to solve customers problems
- Recognise the challenges of being a complaint handler and work to create an environment where your team feels valued and heard.
- Be driven by data and root cause analysis to uncover trends and themes
- Work collaboratively with business areas to improve complaint handling and address broken processes and service failures.
- Drive team engagement, performance and length of service
- Strong expectation setting
- Two way communication - represent your team to the company and the company to your team
- Be organised so your team know what their doing and when

**About you**

You’ll be results driven and work with your team to ensure the best outcomes are reached for our customers. You'll be passionate about collaborating, working with teams across the business, enhancing relationships and improving processes.
- A complaints background with at least 2 years experience
- Proven experience of at least 2 years of leading a hybrid team
- Experience of Energy knowledge is essential

**The fine print**

We'll supply the equipment needed for you to do the role but you will still need a strong internet connection. **Our minimum requirement for internet speed is 25Mbps Download and 10Mpbs Upload.**

A dedicated, quiet work space with a work station, plenty of natural light, access to fresh air and no distractions. **This cannot be a communal or space that is shared by other household members.**

Android phones 9 and later versions

Apple phones. Requires iOS 14.0 or later.

**Don’t forget though, you’ll need to be currently residing in the UK with eligibility to live and work in the UK too.**

**What’s in it for you**

Join a high growth FTSE 250 business with the ambition to introduce 1 million additional customers to our offering. Help us achieve our ambitions whilst learning and having fun. Become part of a fantastic business culture where people really are at the heart of everything we do.
- Huge opportunities for exposure & development as we scale up
- Access to Spark - a holistic approach to learning and development created by UW to empower our people's personal and professional growth
- Competitive salary including share options
- 25 days holiday plus Bank Holidays
- Life Insurance up to 4 x your salary
- Discounted healthcare & medical cash plans
- A free virtual GP service
- Private pension scheme
- Share options and Save As You Earn Scheme
- A range of Health & Wellbeing benefits including a confidential Employee Assistance Programme, virtual fitness classes and wellness tools
- Discounted UW services (30% mobile & broadband, 10% energy & insurance)
- A UW cashback card - earning you cashback on all your spending

**Job Description**:
**Qualifications**:
Additional Information

All your information will be kept confidential according to EEO guidelines.

  • Identity Access Management Service Owner

    6 days ago

    London, United Kingdom Hybrid Global Solutions Full time

    About the RoleWe are seeking a highly skilled Identity Access Management Service Owner to join our team at Hybrid Global Solutions. As a key member of our IT department, you will be responsible for developing and maintaining IAM standards and solutions for our organization.Key ResponsibilitiesDevelop and maintain IAM standards and solutions to ensure all...

  • Identity Access Management Service Owner

    6 days ago

    London, United Kingdom Hybrid Global Solutions Full time

    About the RoleWe are seeking a highly skilled Identity Access Management Service Owner to join our team at Hybrid Global Solutions. As a key member of our IT department, you will be responsible for developing and maintaining IAM standards and solutions for our organization.Key ResponsibilitiesDevelop and maintain IAM standards and solutions to ensure all...

  • Hybrid Working Professional

    5 days ago

    City of London, Greater London, United Kingdom Career Moves Group Full time £75,000 - £84,000

    About the RoleWe are seeking a highly skilled and experienced professional to join our team at Career Moves Group as a Hybrid Working Professional. This is a unique opportunity to work in a dynamic and fast-paced environment, supporting high-level individuals within a global complex network company.Key Responsibilities:Organize team-wide offsites and social...

  • Hybrid Working Professional

    1 week ago

    City of London, Greater London, United Kingdom Career Moves Group Full time £75,000 - £84,000

    About the RoleWe are seeking a highly skilled and experienced professional to join our team at Career Moves Group as a Hybrid Working Professional. This is a unique opportunity to work in a dynamic and fast-paced environment, supporting high-level individuals within a global complex network company.Key Responsibilities:Organize team-wide offsites and social...

  • Accounts Assistant

    3 months ago

    London, United Kingdom Page-Hired Full time

    **Accounts Assistant (HYBRID WORKING)** will manage banking activities, monitor and pursue cash collections and compete monthly reconciliation as part of the month end process. Richmond upon Thames / Hybrid working he offices are located only a short distance away from Richmond train station. **The key responsibilities for the role of Accounts Assistant...

  • Auditor - Hybrid Working

    1 week ago

    London, United Kingdom Spencer Clarke Group Full time €300 - €380

    Principal Auditor Day Rate - £300 - £380 per day Contract: Initially 3-6 months ongoing Work Schedule: Full time, Monday - Friday. Hybrid Working: 1/2 days in Office per week Role Brief: The Principal Auditor will support the Head of Assurance and Audit Manager in the delivery of the Internal Audit and Counter Fraud Plans. Key...

  • Auditor - Hybrid Working

    1 week ago

    London, United Kingdom Spencer Clarke Group Full time €300 - €380

    Principal Auditor Day Rate - £300 - £380 per day Contract: Initially 3-6 months ongoing Work Schedule: Full time, Monday - Friday. Hybrid Working: 1/2 days in Office per week Role Brief: The Principal Auditor will support the Head of Assurance and Audit Manager in the delivery of the Internal Audit and Counter Fraud Plans. Key...

  • Developer - Hybrid working

    3 weeks ago

    London, United Kingdom Neulinx Full time

    Hybrid with 1 days working from central London office. Senior - £75k - £80k + 10% Bonus Flutter, React, Typescript Neulinx are delighted to be partnering with a Leading Energy Provider who provide carbon neutral electricity (backed by 100% renewable source). They are building a brand new app and therefore a new mobile development squad of 4. Our...

  • Developer - Hybrid working

    3 weeks ago

    London, United Kingdom Neulinx Full time

    Hybrid with 1 days working from central London office. Senior - £75k - £80k + 10% Bonus Flutter, React, Typescript Neulinx are delighted to be partnering with a Leading Energy Provider who provide carbon neutral electricity (backed by 100% renewable source). They are building a brand new app and therefore a new mobile development squad of 4. Our...

  • CFO - Hybrid working

    2 weeks ago

    London, United Kingdom Accountancy Action Full time

    Are you a dynamic CFO looking for a new challenge? I am working with an excellent organisation based in West London seeking a CFO to join their senior leadership team. This role will be to support the wider financial performance of the organisation and will be very strategic. Working closely with the MD, the position will involve: - Developing financial...

  • Siemens Plm Specialist

    3 months ago

    London, United Kingdom Gibbs Hybrid Full time

    Siemens PLM Specialist - London - Outside IR35 Gibbs Hybrid are looking for an accomplished Siemens PLM Specialist for a London based client. This is an operations centre reporting role, NOT integrator focussed. You will be creating the reports, understanding the systems and working with the business to create the reports they need. This is an outside IR35...

  • Data Modeller

    3 months ago

    London, United Kingdom Gibbs Hybrid Full time

    Data Modeller - Banking Change Programme - OUTSIDE IR35 We have an opening for a Data Modeller to join our Programme Solutions team here at Gibbs Hybrid. This will initially be a 6-month rolling contract (extensions every 6 months), work will predominantly be remote, with 1-2 days a week expected to attend the client sites in Edinburgh or London. This...

  • Building Surveyor

    4 days ago

    London, Greater London, United Kingdom Gcbrecruitment Full time

    We are working with a reputable independent practice in the UK, seeking a Chartered Building Surveyor to join their team. This is an excellent opportunity for a professional looking to progress their career and work in a hybrid environment.Key ResponsibilitiesConducting dilapidations, party walls, defect diagnosis, and general building surveysProviding...

  • Building Surveyor

    4 days ago

    London, Greater London, United Kingdom Gcbrecruitment Full time

    We are working with a reputable independent practice in the UK, seeking a Chartered Building Surveyor to join their team. This is an excellent opportunity for a professional looking to progress their career and work in a hybrid environment.Key ResponsibilitiesConducting dilapidations, party walls, defect diagnosis, and general building surveysProviding...

  • Senior Strategic Data Leader

    7 days ago

    London, Greater London, United Kingdom Gibbs Hybrid Full time

    Contract Role - Senior Strategic Data & AI Technical Leader Job Title: Senior Strategic Data Leader Type of Role: Contract Location: Hybrid Pay: Competitive About the Role Gibbs Hybrid is seeking a seasoned Data Leader to spearhead our data strategy and drive innovation in data management, cloud migration, and AI. As a key member of our team, you will be...

  • Senior Strategic Data Leader

    6 days ago

    London, Greater London, United Kingdom Gibbs Hybrid Full time

    Contract Role - Senior Strategic Data & AI Technical Leader Job Title: Senior Strategic Data Leader Type of Role: Contract Location: Hybrid Pay: Competitive About the Role Gibbs Hybrid is seeking a seasoned Data Leader to spearhead our data strategy and drive innovation in data management, cloud migration, and AI. As a key member of our team, you will be...

  • Legal Secretary

    2 weeks ago

    London, United Kingdom New Vision Recruitment Limited Full time

    Legal Secretary – hybrid workingThis role would suit a Junior Legal Secretary/ Team Assistant with a platform of legal admin experience. This is a wonderful opportunity to join a vibrant, down to earth, Media & Entertainment law firm with a super impressive client portfolio.Based in the City offering exceptional views of London and the Thames and...

  • Legal Secretary

    2 weeks ago

    London, United Kingdom New Vision Recruitment Limited Full time

    Legal Secretary – hybrid workingThis role would suit an individual with a platform of legal admin who is ready to embrace Team Assistant/Junior Secretarial duties. This is a wonderful opportunity to join a vibrant, down to earth, Media & Entertainment law firm with a super impressive client portfolio.Based in the City offering exceptional views of London...

  • Frontend Engineer

    8 hours ago

    London, United Kingdom Revolution Technology Full time €80,000

    Frontend Developer (Angular18) | Hybrid London | up to £80,000 + Bonus This exciting scale up is creating ground breaking technology transforming how retail, hospitality and wellness industries interact with their customers. Joining as a Frontend Developer across a stack of Angular18, Typescript and Jest and Playwright. A busy roadmap of features...

  • Contract Consultant

    2 weeks ago

    London, United Kingdom NDC Tek Full time

    ServiceNow Consultant (HRSD) - 12-Month Rolling Contract - Hybrid, London I am looking for a Technical ServiceNow Consultant (HRSD) to join a leading ServiceNow Partner. 5+ years of ServiceNow experience. ~ Proven experience with ServiceNow HRSD implementations, ideally with a background in HR. ~ Experience in delivering or supporting large-scale...