Sales Administrator

3 weeks ago

Walsall, United Kingdom Adecco UK Full time

Our client a well established manufacturing company based in Brownhills is seeking a Permanent Sales Administrator to join the team.

The package details are as follows:

- Salary: £23,000
- Working Hours: 40 hours per week,
- Monday
- Friday 08.30-17.00
- Holiday: 25 days annual leave plus bank holidays
- Pension: auto-enrolment at 4%, matched by the Company up to 5%.
- Life cover at three times basic salary, whilst actively contributing to the pension scheme.
- Westfield Medical Cover
- Free onsite parking
- Annual Christmas shut down of up to 2 weeks
- Annual health checks
- Christmas savings scheme
- Salary sacrifice cycle to work and electric car schemes

**Mission**

Follow established procedures and guidelines to provide timely and effective administrative support to a Sales Team

**Relations**

Managing Director, Sales Team, Customers, Suppliers, Transport Team, Production Manager, Commercial Manager, External Sales Representative, Production Team, Purchase Ledger, Credit Control

**Key Figures**

Number of customer complaints Credit notes raised
***

**Accountabilities**

**Support the Sales Team by conducting a range of administration activities**

***
- Process invoices and credit notes when required
- Process customer returns in accordance with the standard procedure
- Process Purchase Ledger invoice queries
- Obtain proof of delivery notes from third party suppliers
- Provide information and admin support to the External Sales Representatives
- Maintain and update data stored in relevant IT systems, auditing and checking as required to maintain accuracy
- Process Bills of Materials on SAP
- Produce relevant paperwork for the Production Team

**Act as a key point of contact for customers and clients**
- Obtain information and liaise with relevant people / functions to provide the customer with information required in a timely manner
- Respond to customer sales and delivery queries in writing, online or by telephone, processing orders as necessary
- Deal with invoice and credit note queries aiming to achieve customer satisfaction at all times
- Respond appropriately to customer complaints in a timely manner
- Record customer complaints on CRM, ensuring these are logged, dealt with and closed within agreed timescales

***

**Order goods and services in a timely manner to meet business requirements**
- Raise purchase requisitions in accordance with procedures
- Adjust purchase requisitions to accommodate acceptable changes
- Goods receipt orders in full or part depending on the content of the delivery received
- Review query log to identify outstanding order queries
- Liaise with business users to understand discrepancies (business users? And what discrepancies?)
- Contact suppliers to query invoice discrepancies
- Maintain up to date information relating to each query within the query log
- Liaise with finance department to ensure that purchase orders are posted against correct General Ledger codes when new goods or services are being ordered
- Maintain records of projected orders and inform Finance of expected accruals
- Obtain credit notes from suppliers for invoice queries when appropriate

**Plan, prioritise and monitor the delivery of goods to maximise utilisation of transport availability**
- Allocate deliveries efficiently to individual hauliers taking account geographical location and cost
- Regularly communicate our haulier requirements to suppliers
- Monitor due and processed dispatches by retrieving and reviewing outbound dispatch documentation
- Transfer dispatch documentation to transport tracking system for traceability
- Conduct trailer checks to ensure loading reflects what has been scheduled

**Miscellaneous or ad hoc business requirements**
- Manage specific projects or undertake specific project activity as determined by the business or line manager
- Travel to specific locations in order to undertake role requirements as required
- Represent your function or business at meetings or events as required
- Undertake any reasonable request in order to support the needs of the business

***

**Technical Competencies**

Excel Word Outlook

SAP Therefore CRM

ARMA

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact kristy elvins

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