Call Handler

2 months ago


Middlesbrough, United Kingdom VirtualArmour Full time

Core Values:
Blazing the trail.

Ownership.

Integrity & Honesty.

Focus on family, at home and at work.

Continuous self-development and evolution.

VirtualArmour constantly look to blaze the trail and progress as a company, and as individuals. That is why we focus on training and pushing ourselves to the highest standard. This role will include training programs and progression in your networking career so you can go as far as you are willing to push yourself

Person specification:

- Ideally to have certificates such as Network+
- Business-to-business Inbound/Outbound call handling experience preferred.
- Good problem-solving skills.
- Ownership and the ability to think independently.
- The ability to work under pressure and prioritise work.

Roles and responsibility:

- Working effectively as a team and individually.
- Monitoring, prioritising and taking action on alerts and issues.
- Accurately and promptly communicating between customers and escalations.
- Effectively handing over information to the next shift ensuring ongoing issues are dealt with properly.
- Aim towards targets and personal progression in the role.
- The ability to learn and retain large amounts of procedures and keep up with changes updates.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Private medical insurance

Schedule:

- 12 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Yearly bonus

COVID-19 considerations:
We are following government guidelines

Ability to commute/relocate:

- Middlesbrough TS2 1BB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- CompTIA Network+ (preferred)


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