See more Collapse

Call Handler

2 months ago

Middlesbrough, United Kingdom VirtualArmour Full time

Core Values:
Blazing the trail.

Ownership.

Integrity & Honesty.

Focus on family, at home and at work.

Continuous self-development and evolution.

VirtualArmour constantly look to blaze the trail and progress as a company, and as individuals. That is why we focus on training and pushing ourselves to the highest standard. This role will include training programs and progression in your networking career so you can go as far as you are willing to push yourself

Person specification:

- Ideally to have certificates such as Network+
- Business-to-business Inbound/Outbound call handling experience preferred.
- Good problem-solving skills.
- Ownership and the ability to think independently.
- The ability to work under pressure and prioritise work.

Roles and responsibility:

- Working effectively as a team and individually.
- Monitoring, prioritising and taking action on alerts and issues.
- Accurately and promptly communicating between customers and escalations.
- Effectively handing over information to the next shift ensuring ongoing issues are dealt with properly.
- Aim towards targets and personal progression in the role.
- The ability to learn and retain large amounts of procedures and keep up with changes updates.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Private medical insurance

Schedule:

- 12 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Yearly bonus

COVID-19 considerations:
We are following government guidelines

Ability to commute/relocate:

- Middlesbrough TS2 1BB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- CompTIA Network+ (preferred)

We have other current jobs related to this field that you can find below

  • Call Handler

    4 weeks ago

    Middlesbrough, United Kingdom Reed Business Support Full time

    **Are you looking for a role where you can demonstrate your excellent customer service skills then read on.** I am currently recruiting for a call handler to work at my client, a leading provider of fuel to both commercial and consumers. **Immediate starts are available** Their offices are based in Middlesbrough, with on-site parking available. The hours...

  • Single Point of Access

    3 weeks ago

    Middlesbrough, United Kingdom South Tees Hospitals NHS Foundation Trust Full time

    **Up to 37.5 Hours per week (a mixture of part time and full time opportunities are available)** **The post will be based within the Single Point of Access in Middlesbrough; operational hours are between 08:00 hours - 20:00 hours **_7 days per week with flexibility to meet service need, shifts will be rostered during these times. _** - We are looking for a...

  • Single Point of Access

    3 weeks ago

    Middlesbrough, United Kingdom South Tees Hospitals NHS Foundation Trust Full time

    Up to 37.5 Hours per week (a mixture of part time and full time opportunities are available) The post will be based within the Single Point of Access in Middlesbrough; operational hours are between 08:00 hours - 20:00 hours 7 days per week with flexibility to meet service need, shifts will be rostered during these times. We are looking for a skilled Call...

  • 360 Materials Handler/Yardsperson

    4 weeks ago

    Middlesbrough, United Kingdom Selwood Full time

    About The Role We are looking for an experienced 360 Materials Handler to join to team in our Middlesbrough Supercentre. The handler will have a good knowledge of routine maintenance and safety checks as well as being able to operate in a safe manner with the equipment. Key Responsibilities Operate equipment and Supercentre machinery safely and...

  • 360 Materials Handler/Yardsperson

    3 weeks ago

    Middlesbrough, United Kingdom Selwood Full time

    About The Role We are looking for an experienced 360 Materials Handler to join to team in our Middlesbrough Supercentre. The handler will have a good knowledge of routine maintenance and safety checks as well as being able to operate in a safe manner with the equipment. Key Responsibilities Operate equipment and Supercentre machinery safely and...

  • Motor Claims Handler

    2 weeks ago

    Middlesbrough, United Kingdom AXA Retail Full time

    **Are you looking for an opportunity that will allow you to put the Customer First in everything you do?** **If so, we have the perfect opportunity for you!** **Job Title**:Motor Claims Handler **Company**: AXA Retail **Location**: Middlesbrough (with future opportunities for hybrid working), TS1 2BF **Contract Type**: Full time, 37.5 hours per week....

  • Customer Service Call Handler

    2 weeks ago

    Middlesbrough, United Kingdom Middlesbrough Boro Cars Full time

    **Dispatch Call Operator** An exciting position has become available for full-time Dispatch Call Operators based in Middlesbrough. **Role Requirements** - Good knowledge of the Middlesbrough area is essential - Good computer/keyboards skills - Must be able to work weekdays and be flexible on weekends - Good customer service communication skills **Role...

  • Customer Service Call Handler

    2 weeks ago

    Middlesbrough, United Kingdom Middlesbrough Boro Cars Full time

    An exciting position has become available for full-time Dispatch Call Operators based in Middlesbrough. **Role Requirements** - Good knowledge of the Middlesbrough area is essential - Good computer/keyboards skills - Must be able to work weekdays and be flexible on weekends - Good customer service communication skills **Role Responsibilites** - Answer...

  • Administrative Assistant

    2 months ago

    Middlesbrough, United Kingdom South Tees Hospitals NHS Foundation Trust Full time

    **Previous applicants need not apply** **Various hours/Numerous posts** An exciting opportunity has arisen for Administrative Assistants/Call Handlers based in the Central Appointments Team in The Murray Building, The James Cook University Hospital This department provides outpatient appointment services to multiple specialities across the trust and for...

  • Administrative Assistant

    5 days ago

    Middlesbrough, Middlesbrough, United Kingdom South Tees Hospitals NHS Foundation Trust Full time

    Previous applicants need not applyVarious hours/Numerous postsAn exciting opportunity has arisen for Administrative Assistants/Call Handlers based in the Central Appointments Team in The Murray Building, The James Cook University HospitalThis department provides outpatient appointment services to multiple specialities across the trust and for multiple...

  • Motor Claims Handler

    5 days ago

    Middlesbrough, Middlesbrough, United Kingdom AXA Retail Full time

    Are you looking for an opportunity that will allow you to put the Customer First in everything you do?If so, we have the perfect opportunity for youJob Title:Motor Claims HandlerCompany: AXA RetailLocation: Middlesbrough (with future opportunities for hybrid working), TS1 2BFContract Type: Full time, 37.5 hours per week. Working a rotation shift pattern,...

  • Motor Claims Handler

    2 weeks ago

    Middlesbrough, United Kingdom AXA Full time

    **Description**: Joining us as a Motor Claims Handler on our First Notification of Loss (FNOL) team, you’ll be the first point of contact for our customers who have been involved in a motor incident. Your priority will be to ensure our customers are okay. Following this, you’ll proactively record their claim in accordance with our concepts and...

  • Call Handler

    2 months ago

    Middlesbrough, United Kingdom VirtualArmour Full time

    Core Values: Blazing the trail. Ownership. Integrity & Honesty. Focus on family, at home and at work. Continuous self-development and evolution. VirtualArmour constantly look to blaze the trail and progress as a company, and as individuals. That is why we focus on training and pushing ourselves to the highest standard. This role will include training...

  • Fines Officer

    2 weeks ago

    Middlesbrough, United Kingdom Brook Street Full time

    Are you confident and able to talk to anyone? Do you have a passion for excellent customer service? We currently have fantastic temporary opportunities for a small number of administrators/call handlers to join a team within one of our Public Sector clientsbased in Teeside The role starts as an Administration role but will include Call Handling once you have...

  • Fines Officer

    2 months ago

    Middlesbrough, United Kingdom Brook Street Full time

    Are you confident and able to talk to anyone? Do you have a passion for excellent customer service? We currently have fantastic temporary opportunities for a small number of administrators/call handlers to join a team within one of our Public Sector clients based in Teeside The role starts as an Administration role but will include Call Handling once you...

  • Fines Officer

    6 days ago

    Middlesbrough, United Kingdom Brook Street Full time

    Are you confident and able to talk to anyone? Do you have a passion for excellent customer service? We currently have fantastic temporary opportunities for a small number of administrators/call handlers to join a team within one of our Public Sector clients based in Teeside The role starts as an Administration role but will include Call Handling once you...

  • Fines Officer

    4 days ago

    Middlesbrough, Middlesbrough, United Kingdom Brook Street Full time

    Are you confident and able to talk to anyone? Do you have a passion for excellent customer service? We currently have fantastic temporary opportunities for a small number of administrators/call handlers to join a team within one of our Public Sector clientsbased in TeesideThe role starts as an Administration role but will include Call Handling once you have...

  • Customer Service Agent

    4 weeks ago

    Middlesbrough, United Kingdom VirtualArmour Full time

    At VirtualArmour, we stand out as an industry-leading managed service provider renowned for delivering unparalleled support and guidance to our valued customers. Our commitment to excellence goes beyond mere satisfaction, we strive to forge lasting connections with our clients, establishing trust and reliability in every interaction. Our company culture is...

  • Internal Sales

    6 days ago

    Middlesbrough, United Kingdom Meridian Full time

    Join one of the UK’s leading distributors of electrical products and solution providers with 250+ branches nationally with a core value to develop talent & internal progression. We are looking for an Internal Sales Person to join our Middlesbrough branch (TS1 ): Contracted to 40 hours per week Monday to Friday - 08:00 - 17:00 No bank holiday working...

  • Bed and Transport Operator

    2 weeks ago

    Middlesbrough, United Kingdom South Tees Hospitals NHS Foundation Trust Full time

    Job summary We have an opportunity to join the Bed and Transport Bureau at James Cook University Hospital. The Bed and Transport Bureau is available 24 hours a day, 7 days a week and is part of the Patient Flow Team portfolio. You will administer and process requests for emergency admissions from relevant internal/external sources, as well as...