Motor Claims Handler

**Description**:
Joining us as a Motor Claims Handler on our First Notification of Loss (FNOL) team, you’ll be the first point of contact for our customers who have been involved in a motor incident. Your priority will be to ensure our customers are okay. Following this, you’ll proactively record their claim in accordance with our concepts and procedures.

You’ll have strong communication skills, with the ability to build great relationships based on integrity and trust. We take pride in our work and our purpose is to make our customers lives easier by logging the claim right the first time.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home from our Middlesbrough office. We’re also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Reed Talent Solutions Consultant.

**What you’ll be doing**:

- Ensuring each customer feels valued and supported with their claim, providing them with personalised and accurate information based on your expertise and training.
- Taking proactive measures and utilising available resources to ensure the best possible outcome for each customer, addressing their specific needs related to their accident or claim.
- Respond promptly to calls, while maintaining a strong focus on accuracy and attention to detail, precise and timely completion of case notes, logs and diaries for each customer.
- Staying composed and level-headed when faced with challenges to effectively assist and support customers during their most critical moments of need.

**Working Hours & Shift Pattern**:
You’ll work 37.5 hours per week on a rotating shift pattern. Monday to Friday 9am to 5pm with approximately one in three Saturdays per month. This also includes some Bank Holidays, but we’ll do our best to accommodate your needs.

**Induction & Training**:
You’ll receive a comprehensive 8-week onsite induction and academy from our specialist trainers to set you up for success in your new role. We’ll also provide all the ongoing training and support you need to make a difference, no matter the stage of your career. Once you're up to speed in your new job, there's also the chance to study for a professional Chartered Institute of Insurers (CII) qualification, paid for and supported by AXA

**Qualifications**:
**What we’re looking for**:

- Customer service experience in any sector.
- A great listener who is confident in interacting with customers and building relationships over the phone and using computers.
- Possess the skills to look at situations uniquely and problem solve with a positive, can-do attitude.
- You’ll be a contributor to a collaborative team.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

**What we offer**:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Competitive annual salary of £21,450
- Annual company & performance-based bonus
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Sports and Social Events, which include summer parties, quizzes, and competitions.
- Corporate responsibility policy including volunteer days.
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits