Parts Co-ordinator
3 weeks ago
**About Paterson Simons**
**We are a smart, dynamic company of problem solvers who enjoy punching above our weight.**
Head quartered in the UK, you will find us solving lifting problems throughout West Africa.
With over 70 years of experience Paterson Simons & Co. (Africa) Ltd. specialises in sales and service of lifting and handling equipment with a focus on the shipping, mining and construction industries in West Africa.
We represent a number of key manufacturers and all our sales come with a full working manufacturers warranty and are backed up by a first class service team based in subsidiary offices in the region.
We are seeking a highly organised and enthusiastic Administrator with experience of working in a manufacturing, engineering or similar environment is required to ensure an efficient service to customers owning all enquiries for spare parts for a major supplierof cranes, lifting and handling equipment.
The ideal Administrator will be technically minded with experience of managing customers from customers, suppliers and manufacturers, preferably within the heavy lifting industry. A strong communicator with the ability to deal with diverse cultures, withexcellent interpersonal skills and the ability to prioritise their workload in a busy, pressured environment are key.
KEY RESPONSIBILITIES
- Deal with enquiries for spare parts received directly from customers deciphering machine malfunction to assess parts required or via Engineers working with clients
- Build relationships with customers, suppliers, manufacturers and company Engineers
- Prepare detailed parts quotations for customers using all resources including online resources, parts books, drawings, supplier pricing information
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions
- Advise customers on substitution or modification of parts when identical replacements are not available
- Update customers and answer queries including prices, lead times, technical issues
- Upon receipt of sales order from customer, place purchase order with suppliers, ensure appropriate documentation is completed accurately and within timelines required by customer
- Liaise daily with subsidiaries regarding spare part stock and requirements
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