Operations Co-ordinator

3 weeks ago

Manchester, United Kingdom 4th Utility Full time

The main purpose of the Operations Coordinator role is to ensure the smooth, efficient execution of the end-to-end service delivery process and successful deployment of FTTP within the framework of 4th Utilities BAU. The Operations Coordinator is responsible for facilitating communication among suppliers, contractors, internal teams and stakeholders involved in 4th Utilities BAU projects. This includes monitoring and validating various stages of the delivery programming, generating, and managing POS, maintain accurate records and providing support to the Ops Manager.

By overseeing the timely and effective delivery of our roll-out, the Operations Coordinator contributes significantly to the overall success of the project
- Coordinate the various stages of the b build process and successful delivery of 4th Utilities roll out of FTTP by assisting and supporting the end-to-end deliver process.
- Liaise and coordinate several suppliers and contractors by monitoring, validating and signing off the various stages of the process
- Raising and requesting Purchase Orders for internal teams and 3rd party providers.
- Liaise with internal teams - Network/BDE/Support to ensure various stages are communicated clearly and effectively
- Liaise with internal and external stakeholders
- Quality assurance of Job Packs. Publishing packs to relevant parties and liaising with partners to request, action and monitor any changes or requested amendments
- Escalation management
- Provide management or partner companies, when necessary, updates and reports
- Accurately calculate sites to ensure they are RFT/RTS
- Accurately maintain the CRM system and relevant trackers
- Provide support to the Operations Manager and Network Management team with any ADHOC tasks
- To support the network department for continuous improvement, highlight any operational or process problems/issues as they arise. Provide upward feedback, ideas or initiates to support own and team performance.

**Essential knowledge & skills**:

- Confident, self-motivated team player who can work autonomously and with mínimal supervision
- Ability to manage and delivery own workload effectively
- Strong administrative skills
- Strong ability to multitask and manage multiple steams of workload
- Strong organisation skills
- Excellent analytical and problem-solving abilities

**Salary**: £24,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Work from home

Schedule:

- Flexitime

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 2 years (required)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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