Receptionist

3 weeks ago


Royal Tunbridge Wells, United Kingdom The Spa Hotel Full time

Shifts Include 06.30-15.00 & 15.00 - 23.00

**Key Responsibilities include, but are not limited to**:
Welcoming guests with a friendly face at all times and checking them in and out of the hotel

Ensuring the smooth day to day running of the reception desk by following the sifts operating procedures

Activate and reissue room keys

Liaising with all departments including the management team

Handling customer feedback/complaints as required.

Creating invoices taking payments and updating the system

Delivering pre-arranged welcome plates to guest bedrooms

Knowledge and Experience Previous experience on Reception or in the hotel industry is desirable but not essential.

You must be passionate about customer service and work well under pressure whilst paying close attention to detail.

Knowledge of Rezlynx, Microsoft office and Secure trading is preferable. We are looking for a team player, someone who is computer literate and have excellent communication skills. Hotel Receptionist

**Company Overview** The Spa Hotel is a family run, 4 star hotel with 70 bedrooms and a beautiful Spa. With 8 event spaces, a beautiful outside wedding temple and 14 acres of stunning grounds our hotel is always busy with a variety of guests.

**The Role ** We are looking to recruit a friendly and enthusiastic Receptionist to join our busy reception team. You will be the first and last point of contact for all our guests so to be welcoming, approachable and well-presented is essential. With 70 bedrooms occupied almost daily, efficient check ins and outs are a priority as well as being knowledgeable in all areas of the hotel and local area to assist with any guest queries. You will also manage the switchboard and assist with bedroom reservations. You will work closely with all hotel departments and be responsible for payments and invoicing for all bedrooms. Working 5 days out of 7 on a rotational basis and the shift pattern does vary.

**Salary**: From £21,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

Work Location: In person



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