Head of IT

5 months ago

Cardiff, United Kingdom Tenovus Full time

**Our Head of IT job**: A values-led people focused IT manager who delivers on customer service through efficiency, open communication and feedback, and a partnership approach to work. A proactive problem-solver who scans the horizon and takes swift early action to keep people, costs, systems and processes safe and working well to deliver our strategy in the best way.

**Your Recipe for Success**

We’d like your CV and Covering Letter to demonstrate how you have done this type of IT Manager role already. We’re looking for skills to show us you’re:

- A supportive and inspiring Line Manager who role models values-based behaviours and satisfaction from helping people achieve their goals
- Someone who shines when working in collaboration with colleagues across a business to represent your IT specialism and deliver practical working solutions and processes
- Proud of how you’ve gone about running an interactive customer service and engaged IT business area as a Head of IT (or similar equivalent)
- Someone who’s cost-controlled, efficiency-driven, risk adverse and a communicative relationship builder

**Join US**

Managing an IT team of around 6 you’ll be leading the team from the front and deliver top-notch customer service. We’ve a third party supplier support contract so a lot of this involves day-to-day colleague IT support across our shops, office and remote workers. That means adaptable colleague interactive service skills are a must

**What we’re looking for**

Having Head of IT (or an equivalent) level of experience means you’ve got the Line Manager experience and you’re capable of demonstrating cross-department working. Our values mean a lot so you’d need to align with these and demonstrate them in all you do.

You’d excel in this role if you’re an IT specialist with leadership, influencing, a teamwork approach and a variety of communication skills that not only get the best out of people but help you deliver tangible results. As you’re involved in GDPR and data management across the organisation you’d need to be able to demonstrate your level of management capability in this area too.

**The Logistics**
- **Permanent Job: Head of IT**:

- **Pay**: £45,000 - £48,000
- **Hours**:35 hours per week supported by flexible working.
- This means that outside of our core Monday-Friday 11am-3pm hours you can suit work around your lifestyle and personal commitments. We operate our work flexibly between 7am - 9pm so you can do things like the school runs or fit in wellness activities and hobbies. _
- **Place of work**: Home / Head Office (Cardiff City Centre)
- With no set weekly minimum Head Office attendance we expect our staff to work in our office together as much as your role requires so being local to our Cardiff Head Office helps. We promote collaborative working and team and cross-department meetings_ _in person as much as possible so flexibility and a willingness to work in person is expected from our Head of IT_

**Your Staff Benefits**

In return you’ll be part of a people orientated culture, make impact through a worthwhile cause and have Staff Benefits such as:

- Core working hours 11am-3pm to fit work your lifestyle and personal life around our 7am-9pm operating hours
- Super flexible place of work options with no minimum Head Office weekly attendance requirement although we encourage as much in office work as possible
- A generous 35 days annual leave including public holidays that increases with length of service (pro rata’d for part time staff)
- Your birthday off work once you’ve been here for 12 months.
- Opportunity to buy up to 10 days of additional annual leave per year
- Occupational sick pay after completion of probationary period
- Contributory pension scheme
- A tailored induction and support programme to help you succeed and excel
- An Employee Assistance Programme (EAP) offering access to 24/7 confidential advice and support
- The opportunity to participate in staff volunteer activities to support the wider organisation
- The opportunity to learn from, grow with, support and develop people who volunteer with US

**Are we talking to you?**

When our people talk about working here they use words such as friends, family and fun and they love our work culture around job flexibility. As well as it being a nice place to work for a good cause the staff benefits are good. On top of the above we’ve got a stylish Head Office in the heart of Cardiff and things to support you in and out of work like an interactive induction programme, an accessible Learning Platform, development opportunities and experienced managers. Plus a Staff Social Committee who organise regular get togethers

**About us**

Every year, around 20,000 people are diagnosed with cancer in Wales. As Wales’ leading cancer charity we support over 10% of people diagnosed with cancer each year and our ambition is to be there for many more.

We’re a charity that understands what it is to

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