Patient Ambassador

3 weeks ago

Southampton, United Kingdom Serco Plc Full time

University Hospital Southampton, SO16 6YD

Full Time, Permanent (37.5hrs per week)

**Shift patterns**: 2pm - 10 pm or 6:30am - 2:30pm

**Salary**: Competitive

Here at Serco we’re looking for a Patient Ambassadors to join us at University Hospital Southampton. The key purpose of this role is to ensure all cleaning and patient catering services are delivered and executed to the expected quality standards and frequencies as per detailed work schedules and SLA’s. The post holder will act as the conduit between senior ward based nursing staff and the services provided by Serco within set areas.

Main Accountabilities

Supervise, co-ordinate, motivate, train and work with ward based cleaning staff and ward hosts to provide an efficient, quality service to patients.
Ensure the ward catering and cleaning activity is appropriately resourced to deliver the required standards and for core activities to be completed as per daily schedules
Ensure the ward hosts and cleaning assistants report for duty in good time and are presented in a clean and tidy manner.
Provide support and guidance to ward hosts
Ensure that meal orders are captured and uploaded by the host in good time for service delivery
Monitor cleaning and catering services against set criteria and standards
Ensure food safety HACCP documentation and cleaning schedules are completed correctly
Provide on the job training and arrange a buddy for new starters or staff returning to work after long period of absence
Complete competency checks for ward hosts and ward based cleaning staff to evidence capability
Develop and maintain a customer focused team. Ensure that any customer complaints are promptly dealt with and action taken to prevent re-occurrence.
Ensure positive feedback is shared with the ward team
Participate in capturing patient experience feedback through regular survey activities
Identify Serco colleagues for recognition when they demonstrate a level of service over and above their daily responsibilities and our joint expectations
Provide counselling to staff should they fail to deliver to the required standard
Ensure agreed ward stock levels of cleaning materials and consumables and catering provisions are maintained, working in line with targets given.
Ensure the Serco sickness and absence Policy is complied with and completion of relevant documentation including completion of return to work interviews with staff and reviews with any staff that breach the trigger point.
Ensure that all cleaning and catering equipment is used safely and in accordance with regulations and company policies.
Follow the Accident/Incident reporting procedure ensuring all accidents, incidents and near misses are reported correctly
Report all maintenance issues and hazards via the Trust Helpdesk and advise your line manager.
Maintain the Food Safety and HACCP checklists and take remedial action where necessary.
Train and develop your team as required by the company and legislation to include; Induction, Health and safety and skills, infection control and check that your team are aware of these requirements and are working in accordance with them.
Record all staff training in their individual Training and Development folder.
Carry out quality checks and patient experience surveys to the prescribed frequency. Ensure failings are rectified in the agreed timescales.
Complete performance reviews on an annual basis.
Deal with any operational issues that occur during the course of a shift, handover any unresolved issues to your line manager.
Develop good lines of communication at all levels within your team, other colleagues and customers.
Manage security process within your area, in line with company procedures.
Compile and produce reports from available management systems
Perform any reasonable and practical instructions as requested by the management appropriate to the needs of the hospital.

What you’ll need to do the role

This is a physical role and the post-holder will be required to be mobile for the majority of their working day with manual handling being necessary to lift / carry / operate cleaning machinery
Ability to achieve BICSc qualification or NVQ level 3 within the 1st 12 months of appointment.
Food safety certification to level 3 within 6 months of employment
Ability to read, write and converse clearly in English Basic Health & Safety
Previous experience working within a hospital or service environment with in the catering or cleaning environment/industry
Supervisory experience
Customer service skills including clear verbal communication
Understand the importance of hygiene and safety.

Why Serco?

**Meaningful and vital work**: Working within a Hospital at Serco means that you’ll play a critical role in ensuring that patients continue to receive the support that they need 24/7.

**A world of opportunity**: It takes a diverse team to support a hospital and we’re big on internal progression. So, whether you specialise your skills, progress into team man

  • Patient Ambassador/supervisor

    1 week ago

    Southampton, United Kingdom Serco Plc Full time

    Patient Ambassador Southampton University Hospital Southampton General Hospital, Tremona Road, Southampton, Hampshire, SO16 6YD Part time - 30 hours p/w - 1430 -2100 Salary - Agenda for Change Band 3 To ensure all cleaning and patient catering services are delivered and executed to the expected quality standards and frequencies as per detailed work...

  • Patient Ambassador/supervisor

    1 week ago

    Southampton, Southampton, United Kingdom Serco Plc Full time

    Patient AmbassadorSouthampton University Hospital Southampton General Hospital, Tremona Road, Southampton, Hampshire, SO16 6YDPart time - 30 hours p/w Salary - Agenda for Change Band 3To ensure all cleaning and patient catering services are delivered and executed to the expected quality standards and frequencies as per detailed work schedules and SLA's. This...

  • Patient Ambassador/Supervisor

    1 month ago

    Southampton, United Kingdom Serco Full time

    Patient Ambassador Southampton University Hospital Southampton General Hospital, Tremona Road, Southampton, Hampshire, SO 6YD Part time - hours p/w – 0 -0 Salary – Agenda for Change Band 3 To ensure all cleaning and patient catering services are delivered and executed to the expected quality standards and frequencies as per detailed work...

  • Patient Ambassador/Supervisor

    4 weeks ago

    Southampton, United Kingdom Serco Full time

    Patient Ambassador Southampton University Hospital Southampton General Hospital, Tremona Road, Southampton, Hampshire, SO 6YD Part time - hours p/w – 0 -0 Salary – Agenda for Change Band 3 To ensure all cleaning and patient catering services are delivered and executed to the expected quality standards and frequencies as per detailed work...

  • Patient Ambassador/Supervisor

    1 week ago

    Southampton, Southampton, United Kingdom Serco Full time

    Patient Ambassador Southampton University Hospital Southampton General Hospital, Tremona Road, Southampton, Hampshire, SO 6YD Part time - hours p/w – 0 -0 Salary – Agenda for Change Band 3 To ensure all cleaning and patient catering services are delivered and executed to the expected quality standards and frequencies as per detailed work...

  • Patient Ambassador-uhs Southampton Nhs Trust

    1 week ago

    Southampton, Southampton, United Kingdom Serco Plc Full time

    Patient AmbassadorSouthampton University Hospital Southampton General Hospital, Tremona Road, Southampton, Hampshire, SO16 6YDFull Time - 1 x 37.5 hours & 1 x 35 hours Salary - TBATo ensure all cleaning and patient catering services are delivered and executed to the expected quality standards and frequencies as per detailed work schedules and SLA's. This...

  • Patient Ambassador-uhs Southampton Nhs Trust

    3 weeks ago

    Southampton, United Kingdom Serco Plc Full time

    Patient Ambassador Southampton University Hospital Southampton General Hospital, Tremona Road, Southampton, Hampshire, SO16 6YD Full Time - 1 x 37.5 hours (0630 - 1930) & 1 x 35 hours (1430 - 2200) Salary - TBA To ensure all cleaning and patient catering services are delivered and executed to the expected quality standards and frequencies as per detailed...

  • Homecare Nurse

    4 weeks ago

    Southampton, United Kingdom Grafton Recruitment Full time

    **Job Title**: Homecare Nurse **Location**: Southampton **Hourly Pay Rate**: £29,000 to £32,000 per year (dependent on experience) **Hours**: 37.5 hours per week **Contract Length**: Permanent Grafton Recruitment are now seeking to appoint a Homecare Nurse to our client, based in Southampton. The Homecare Nurse needs to be a highly motivated and...

  • Clinical Homecare Nurse

    2 months ago

    Southampton, United Kingdom Pharmaxo Full time

    **Clinical Homecare Nurse (Southampton)** **About us** Pharmaxo Pharmacy Services Ltd is a specialist pharmacy and clinical homecare provider in an expanding market offering greater choice and convenience to patients whilst delivering value and efficiencies to the NHS and private sector. **About the role** Due to continued success and growth of Pharmaxo...

  • Clinical Homecare Nurse

    3 weeks ago

    Southampton, United Kingdom Pharmaxo Full time

    **Clinical Homecare Nurse (Southampton)** **About us** Pharmaxo Pharmacy Services Ltd is a specialist pharmacy and clinical homecare provider in an expanding market offering greater choice and convenience to patients whilst delivering value and efficiencies to the NHS and private sector. **About the role** Due to continued success and growth of Pharmaxo...

  • Pharmacy Delivery Driver

    2 weeks ago

    Southampton, United Kingdom PillBox Chemists Full time

    **Pharmacy Delivery Driver - Part Time** **Bassil and Spiralstone Pharmacy** Join our Passionate NHS Pharmacy Team and become a Local NHS Pharmacy Delivery Driver. Serve the local community serving customers on a day to day basis. We are looking for a Pharmacy Delivery Driver for our Pharmacy in Southampton. **Our Business** Bassil and Spiralstone...

  • Mental Health Transport Assistant

    3 weeks ago

    Southampton, United Kingdom Secure Care UK - Southampton Base Full time

    **REPORTS TO**:Deputy Care Operations Manager (DCOM) **JOB TYPES**: Full-time, Permanent **SHIFT PATTERNS**: - 12 hour shifts - Day shifts - Night shifts **QUALIFICATIONS**: - Full UK Manual Driving License (required) - Enhanced DBS certificate within the last 3 years (preferred) **BENEFITS**: - Company pension - Cycle to work scheme - Refer a friend...

  • Trainee Pharmacy Dispenser

    4 weeks ago

    Southampton, United Kingdom Boots Full time

    Summary Job Reference: - 228391BR Southampton, West Quay Permanent 37.5 hours per week **The hourly rate for this role is £12.00 and up to £13.15 across selected locations within London. The hourly rate will increase after 6 months in role.** No previous experience is required, and full training will be provided. **The importance of your...

  • Advanced Clinical Practitioner

    3 weeks ago

    Southampton, United Kingdom Hallam Medical Full time

    **Hallam Medical has an opportunity for Advanced Clinical Practitioners (ACP) to support a nurse-led Urgent Treatment Centre (UTC) located in Southampton.** In this role you will be seeing, treating, diagnosing and discharging patients presenting at the UTC with a range of minor injuries and illnesses. This position offers a variety of shifts 7 days per...

  • Trainee Pharmacy Dispenser

    2 weeks ago

    Southampton, United Kingdom Boots Full time

    Job Reference: 204061BR Southampton, Portswood Road Permanent Full-time | Part-time - Save Job **The hourly rate for this role is £10.42, and up to £11.95 across selected locations within London. The hourly rate will increase after 6 months in role.** No previous experience is required, and full training will be provided. **The importance of your...

  • Trainee Pharmacy Dispenser

    2 weeks ago

    Southampton, United Kingdom Boots Full time

    Summary Job Reference: 230925BR - Job Reference: 2 3 0 9 2 5 B R Southampton, North Baddesley Permanent 7.5 Hours **The hourly rate for this role is £12.00 and up to £13.15 across selected locations within London. The hourly rate will increase after 6 months in role.** No previous experience is required, and full training will be provided. **The...

  • Mental Health Transport Assistant

    3 weeks ago

    Southampton, United Kingdom Secure Care UK - Southampton Base Full time

    **REPORTS TO**: ***Deputy Care Operations Manager (DCOM) **JOB TYPES**: Full-time, Permanent **SHIFT PATTERNS**: - 12 hour shifts - Day shifts - Night shifts **QUALIFICATIONS**: - Full UK Manual Driving License (required) - Enhanced DBS certificate within the last 3 years (preferred) **BENEFITS**: - Company pension - Cycle to work scheme - Refer a...

  • Mental Health Transport Assistant

    4 weeks ago

    Southampton, United Kingdom Secure Care UK - Southampton Base Full time

    **REPORTS TO**: ***Deputy Care Operations Manager (DCOM) **JOB TYPES**: Full-time, Permanent **SHIFT PATTERNS**: - 12 hour shifts - Day shifts - Night shifts **QUALIFICATIONS**: - Full UK Manual Driving License (required) - Enhanced DBS certificate within the last 3 years (preferred) **BENEFITS**: - Company pension - Cycle to work scheme - Refer a...

  • Mental Health Transport Assistant

    3 weeks ago

    Southampton, United Kingdom Secure Care UK - Southampton Base Full time

    **REPORTS TO**:Deputy Care Operations Manager (DCOM) **JOB TYPES**: Full-time, Permanent **SHIFT PATTERNS**: - 12 hour shifts - Day shifts - Night shifts **QUALIFICATIONS**: - Full UK Manual Driving License (required) - Enhanced DBS certificate within the last 3 years (preferred) **BENEFITS**: - Company pension - Cycle to work scheme - Refer a friend...

  • Emergency Care Practitioner

    4 weeks ago

    Southampton, United Kingdom Hallam Medical Full time

    **Hallam Medical has an opportunity for Emergency Care Practitioners (ECP) to support a nurse-led Urgent Treatment Centre (UTC) located in Southampton.** In this role you will be seeing, treating, diagnosing and discharging patients presenting at the UTC with a range of minor injuries and illnesses. This position offers a variety of shifts 7 days per week...