Customer Service Officer
3 weeks ago
Office based - Ilford
- £14.81 per hour PAYE - paid weekly
- Full time - 36 hours per week
- Temporary position - 3 months with the view of extension
**Brief Overview**:
You will need to have a high level of Customer Service. Previous experience with Council Tax calls would be preferable.
**Duties**:
- To be a point of contact for members of the public and deliver a high-quality customer advisory service to both internal and external customers, ensuring the customer experience is a positive one
- To be familiar with the Council's services, to respond to enquiries relating to numerous services and work with them to highlight and deliver improvements in customer journeys and experience
- Have the ability to stay calm under pressure and deal with conflicting demands in sometimes stressful situations
- To have an understanding of Council Tax processes to be able to deal with common enquiries
- Detailed working knowledge of IT systems required to deliver services
- To be accurate and have attention to detail to process payments for the Council and set up payment plans
- To be the Voice of the Customer, set exemplary standards and work with services to improve standards and reduce unnecessary demand
- To receive and check official documentation
- To understand the needs of customers and have the ability to identify services customers may be interested in to up sell commercial arms of the business and encourage participation in consultations
- Deal tactfully with complaints and work with colleagues to resolve and respond appropriately
- To be proactive and keen to develop customer service skills
Thank you,
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
-
Customer Service Officer
1 month ago
Ilford, United Kingdom Adecco UK Full time**Customer Service Officer - Revenue and Benefits sector** This role delivers a high-quality frontline service offer and champion the customer to drive a customer centric culture that puts customers at the heart of everything the Council does. Working in a multi-skilled and multi-disciplined team the main areas of responsibility include - To be a point of...
-
Customer Service Administrator
1 week ago
Ilford, United Kingdom Osborne Appointments Full time**Customer Service Administrator - IMMEDIATE START** OA are recruiting for a Customer Service Administrator on behalf of our client who works in facilities and infrastructure. Seeking a highly motivated individual with previous experience in a similar role in administration, in an office environment, with a good understanding of management systems and...
-
Housing Customer Contact Officer
1 month ago
Ilford, United Kingdom Fox Morris Group Full time**Housing Customer Contact Officer - East London** **3 - 6+ Month Ongoing Contract** **Rate - Negotiable - Please send your CV with the rate of pay you require!** **Essentials**: - A good knowledge of homelessness legislation - Previous Local authority experience - Experience working with homelessness customers **Job Role**: - To provide an effect,...
-
Service Coordinator
4 weeks ago
Ilford, United Kingdom Service Care Solutions Full timeService CoordinatorJob OverviewService Care Solutions are currently seeking a highly motivated and experienced Service Coordinator to join London Borough of Redbridge's Children's team. The successful candidate will be responsible for assisting the Head of Service and management team in providing a high-quality service to the community.Key...
-
Customer Service Supervisor
2 days ago
Ilford, United Kingdom FM CARE AND CONSULTANCY LIMITED Full timeJob Overview: **Duties**: - Assist Customer Service Manager. - Supervise and lead a team of customer service representatives - Monitor and evaluate team performance, providing coaching and feedback - Handle escalated customer inquiries and resolve issues promptly - Develop and implement customer service policies and procedures - Analyze customer service...
-
Customer Service Assistant
1 week ago
Ilford, United Kingdom APC Full timeResponsibilities: - Answer customer inquiries and resolve issues in a timely and professional manner - Analyze customer needs and recommend appropriate solutions - Maintain accurate records of customer data - Perform data entry tasks accurately and efficiently **Experience**: - Previous experience in a customer service role is preferred - Excellent phone...
-
Customer Service Advisor
1 month ago
Ilford, United Kingdom Critical Project Resourcing Full time**Customer Service Advisor** - Ref: _VR/41849 JL Responsibilities of the role include: - To be a point of contact for members of the public and deliver a high-quality customer advisory service - To be familiar with the Council’s services, to respond to enquiries relating to numerous services - To have an understanding of Council Tax processes to be able...
-
Customer Service Assistant
1 month ago
Ilford, United Kingdom Millbray Group Full time**Customer Service Assistant Required** Will be working Monday - Friday 9am - 6pm Salary will be based on previous experience. **Salary**: £19,000.00-£20,000.00 per year Schedule: - Monday to Friday Ability to commute/relocate: - Ilford: reliably commute or plan to relocate before starting work (required) **Education**: - A-Level or equivalent...
-
Customer Service Executive/ Apprentice
19 hours ago
Ilford, United Kingdom We Manage Your Visas Full timeCustomer Service Representative **Responsibilities**: - Provide exceptional customer service by answering inquiries and resolving issues promptly and professionally. - Analyze customer needs and recommend appropriate products or services. - Upsell additional products or services to enhance the customer experience. - Handle customer complaints or concerns...
-
Full Time Customer Service Assistant
7 days ago
Ilford, United Kingdom Game Nation Full timeWe’re Game Nation, we’re the rising star operator of high street Slots Clubs. Rapidly expanding across the UK, we’re looking for talented people to join our business. We’re currently recruiting for full time Customer Service Team Members for our Ilford venue. Flexibility and a passion for dealing with customers are vital for these positions. You...
-
Finance Officer
4 weeks ago
Ilford, United Kingdom Heartwood Care Group Full timeHeartwood Care Group is a successful Social Care provider currently looking to recruit a new Finance Officer to support our shared services finance team based at our head office in Ilford, Essex. The Finance Officer is responsible for processing all financial accounts in relation the services provided within the group of companies, this includes accounts...
-
Security Officer
1 month ago
Ilford, United Kingdom Dynamic Security Solutions Ltd Full timeDynamic Security are seeking an experienced Security Officer based in Ilford. Dynamic Security provides a wide range of market-leading security services and solutions to clients across the whole of UK. We have embedded the family’s leadership and values into the business so we can ensure we bring the best security services to our clients. Our priority is...
-
Customer Service Associate
19 hours ago
Ilford, United Kingdom Savills Management Resources Full time**Purpose of the Role** To provide onsite lettings and property management services to an exciting build to rent residential scheme development comprising 354 apartments in a large-scale regeneration scheme in Ilford, East London split between 4 buildings. To be the first point of contact from enquiry stage, viewing the property through to resident move...
-
Office Coordinator
1 month ago
Ilford, United Kingdom Edward Chase Full timeMeeting and greeting clients - Answering telephone calls and taking messages or transferring calls to correct departments (needs to understand how to route calls, therefore understanding of department responsibilities is essential) - Scheduling appointments - General office administration i.e. filing, scanning, printing - Manage the office diary - Renew...
-
Business Support Officer
4 weeks ago
Ilford, United Kingdom Blue gorilla vape Full timeTo provide a high quality administrative support service to the Directors, Heads of Service, Principal Officers and other administration functions as required on transactional tasks. - Dealing with a high volume of tasks, the post holder will respond flexibly, positively and successfully to the ever changing pressures which arise in their service area. - The...
-
Office Coordinator
1 month ago
Ilford, United Kingdom Edward Chase Full timeMeeting and greeting clients - Answering telephone calls and taking messages or transferring calls to correct departments (needs to understand how to route calls, therefore understanding of department responsibilities is essential) - Scheduling appointments - General office administration i.e. filing, scanning, printing - Manage the office diary - Renew...
-
Office Administrator
4 days ago
Ilford, United Kingdom Adecco Full time**Location - Ilford** **Monday to Friday 9am to 5.30 office based** **Great friendly office environment** **Some of the skills required** - Do you have good customer service - Can do attitude - Great work ethic - Able to prioritise your work load - Good with computer packages - Able to work with a team or stand alone - Good interpersonal and listening...
-
Ilford, United Kingdom Game Nation Full timeWe’re Game Nation, we’re the rising star operator of high street Slots Clubs. Rapidly expanding across the UK, we’re looking for talented people to join our business. We’re currently recruiting for full time Customer Service Team Members for our Ilford venue. Flexibility and a passion for dealing with customers are vital for these positions. You...
-
Office Admin
4 days ago
Ilford, United Kingdom Spencer Curtis Estates Ltd Full time**Full Time Office Administrator** Spencer Curtis is an established Estate Agents based in Gants Hill servicing Properties across London and Essex. As our company expands, we are looking to recruit a full-time Office Administrator. **Main Duties include**: - Liaising with both Landlords and Tenants regarding Contract Renewals. - Ensuring all properties...
-
Service Administrator
18 hours ago
Ilford, United Kingdom Barnardos Full timeAre you looking for a new challenge? Bay6, our Supported Housing Project for 16 – 24 year olds based in Leyland and our Lancashire Young Carers Service has an exciting opportunity for an experienced individual to join our team as a Service Administrator & Finance Officer, on a full time permanent basis. Our young people say..... ‘Bay6 is special in...