Station Assistant

4 days ago

London, United Kingdom Transport for London Full time

**Organisation** **-** Bus Operations

**Job** **-** Bus Operations

**Position Type** **-** Full Time

**Salary - £32,065.00**
**Location - Victoria Coach Station, London**

**You'll be required to work a variety of shift patterns including weekends and public holidays**

**Overview of role**

We're recruiting for Station Assistants

Do you have what it takes to become a Station Assistant at Victoria Coach Station?

As a Station Assistant, you’ll play a vital role in the day-to-day safe operation of Victoria Coach Station, with key responsibilities including giving our customers the best possible service, managing incidents, supporting TfL colleagues and coach operating partners and engaging with our control teams.

**Key Accountabilities**

Giving great customer service from our information desk and roving patrols to provide information related to scheduled coach services, facilities at the Coach Station and general enquires about onward public transport travel in London, the UK and abroad

Supporting all aspects of Mobility Assistance ensuring bookings are correctly documented within Excel and organising customer assistance. Ensuring customers are taken to their coach in a safe and timely manner.

Act as the first port of call in emergency situations and carry out First Aid for all users of the Coach Station.

Carry out scheduled and ad hoc security patrols to ensure the continued safe and secure operation of the coach station.

Liaise with operators’ ground staff to provide real time information to all customers and stakeholders.

Assist with the management of both vehicle movement areas, directing vehicles and assisting drivers with manoeuvres to ensure procedures are followed and coach services arrive,berth and depart safely and efficiently.

**Skills, Knowledge & Experience**

**Knowledge**

Education to GCSE or equivalent (essential)
General knowledge of policies and procedures - especially those relating to health and safety (desirable)
Have, or be able to quickly acquire, a recognised qualification in first aid. (essential)
Have, or quickly be able to acquire, a PCV driving licence qualification (desirable)

**Skills**

Well-practised, demonstrable communication skills, both oral and written,
Proficient in the use of Microsoft Office products including Outlook, Word and Excel.
Good negotiating skills and the ability to influence people.
Excellent customer service skills in a busy 24/7 front-line operational environment and ability to manage difficult conversations.
Motivation to achieve quality results and to seek continual improvement.

**Experience**

Working under pressure in a front-line environment.
Achieving results with mínimal supervision, resolving problems and reacting dynamically to challenging situations
Delivering world class service to multiple stakeholders with limited resources

**Equality, diversity and inclusion**

**Application Process**

**Benefits**

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:
Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays
TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel

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