Account Manager
3 days ago
Pyramid8 are currently recruiting for an Account Manager to work in a dynamic, interesting and fast paced company, they are truly one of a kind in the management of Fleet Vehicles. The business is expanding, and they are looking for an enthusiastic, confident,and professional individual. You will be responsible the effective management of all existing accounts.
They work with high profile business and VIP’s and you will ensure that each customer is given a high level of service and professionalism.
All positions in this business come with the opportunity to take part in the company bonus scheme and enjoy benefit of a company car scheme.
**Role**
- Effective management of customer accounts, anticipating customer requirements, meeting expectations and building effective relationships in order to grow the business
- Proactive customer management and contact at all levels, delivering high levels of customer service and cultivating profitable long-term relationships with corporate customers.
- Working to develop existing business and maintaining the accounts looking at areas of growth within these.
- Operating as the lead point of contact for all matters specific to allocated accounts
- Building and maintaining strong, long-lasting customer relationships and carrying out review calls/meetings in line with customer agreed SLA’s
- Driving growth of existing accounts through greater penetration & conversion to solus deals
- Working closely with Business Development Manager to identify wider growth opportunities through affiliated companies and company mergers and acquisitions
- Reporting on trends within customer performance
- Monitoring payment performance and escalating any issues promptly to minimise exposure to the business, identifying customers at risks proactively through intelligence and monitoring
- Appraising the commercial viability of a business within allocated accounts
- Assessing commercial impact with complex customer issues and brokering a solution
- Presenting quotes to customers and negotiating terms
**Experience**
- Successful track record in similar business to business or account management role
- Methodical and process driven
- High levels of attention to detail and accuracy
- Work well under pressure especially during peak periods
- Good numeracy & literacy skills
- Good IT skills, including an understanding of Microsoft packages
- Proven communication skills to both internal and external stakeholders
- Strong organisation skills to effectively manage and prioritise workload
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