Human Resources Consultant

Job Advert

**A B O U T U S**

Coops & Co is a specialist Consultancy providing people management services with a difference to small and medium-sized companies. We offer a retained service to our clients as well as a project by project solutions. Our office is based in the beautiful South Hams and our clients are local, national and international. We work with each client to develop a program of delivery which meets the demands, needs, and requirements of their business.

**W H A T W E D O**

We play an integral role in helping our clients plan and implement their people strategy, providing bespoke solutions that are tailored to the needs and vision of their business, including:
**S T R A T E G I C H R**

**H R A D M I N I S T R A T I O N**

**T A L E N T M A N A G E M E N T**

**H E A L T H & S A F E T Y**

**E M P L O Y E R B R A N D I N G**

**M E N T A L H E A L T H & W E L L - B E I N G**

**T R A I N I N G & D E V E L O P M E N T**

**L I F E S T Y L E M A N A G E M E N T**

**T H E R O L E**

We have a new and exciting opportunity for an HR Consultant, Account Manager, to join our team and deliver an exceptional level of service to our clients.

Predominately office based (Totnes), with some flexibility to work from home, with the expectation of meeting clients onsite at various locations but mainly London and Oxfordshire, the Account Manager is responsible for the successful retention of clients and identifying new business opportunities. You may already have some experience within HR and would like to enhance your experience further, or you may be an experienced individual who can add value to our existing client base or grow and secure new clients for our business. We can offer a flexible range of working hours, between 22 hours as a minimum, to 40 hours maximum per week. Salary is dependent on experience, please indicate your salary expectations when applying.

**D U T I E S **A N D** R E S P O N S I B I L I T I E S**
- Responsible for the delivery of high quality work which meets the client’s business needs
- Manage client accounts and key business relationships
- Create service plans and delivery objectives in line with client business plans
- Advise clients on their people management and HR strategy
- Provide advice and guidance to clients as and when required
- Draft HR documentation, including offer letters, contracts, and the amendment to contracts
- Ensure HR files and personnel records are maintained
- Manage key employee dates such as probationary review dates and end of fixed-term contracts
- Curation of new client documentation and review of policies and procedures for legal compliance
- Complete client wide updates in line with employment law changes and best practice including staff handbook updates and policy development
- Keep up to date with HR best practice and employment legislation changes
- Undertake projects as required
- Regularly meet with clients on their sites, to ensure service delivery meets expectations at all times
- Maintain accurate client service records
- Identify and develop new business opportunities
- Coordinate and communicate with other members of the assigned client service team, to ensure work is delivered on time and within budget
- Grow existing client accounts to add value and increase profitability
- Ad hoc administration and tasks as may be requested from time to time

**K E Y S K I L L S **A N D** A T T R I B U T E S**
- Outstanding communication skills
- High levels of attention to detail
- A pro-active approach and attitude
- Excellent time management skills with the ability to prioritise tasks
- A friendly and personable but professional approach
- Team spirit and flexibility
- A high level of customer service
- Confidentiality and discretion at all times
- Ability to adapt style and approach to different situations as required
- Excellent IT and Microsoft Office expertise
- CIPD Level 5 qualified is desirable, but experience is paramount.