Senior Solutions Consultant, Customer Service

4 days ago

Reading, United Kingdom Pegasystems Full time

**Meet Our Team**:
The Solutions Specialist Consultant (also known as a " Presales Consultant," "Sales Consultant) is a passionate technical thought leader working collaboratively within a sales team. Customer Service Solutions specialists are seen as leaders in the area of the Strategic Application “Pega Customer Service” within the solution consulting team. Work with large enterprise organisations and international brands, evangelising and demonstrating the value and business benefit customers can unlock by adopting Pega Customer Service.

**Picture Yourself at Pega**:
You will collaborate with other specialist teams, Product Managers, Partner organisations and the regional Industry aligned solution consulting and sales leads.

Solutions Consultants Specialists are responsible for creating highly engaging demonstrations & presentations, helping customers to visualise & transform their employee and customer experiences using the latest innovative CRM technology. The position requires hands-on work with the Pega product and the ability to collaborate & build sophisticated & exciting software demonstrations & presentations to the top global companies.

To accomplish this, you will have a strong desire to support clients through digital transformation journeys, helping them translate business objectives into ground-breaking and futuristic digital solutions. The Specialist Solution Consultant will act as a trusted advisor to our customers, partners and internal teams; helping them understand the value and potential of the Pega CRM software.

**What You'll Do at Pega**:

- Execute across key target accounts in your region and collaborate pro-actively with account teams and product management across the opportunity lifecycle. This work will include aspects of account strategy and planning, prospecting, qualification, visioning & solutioning, opportunity discovery, business change, workshops, presentations and demo builds, business value assessments, RFx and PoC support, scoping and solution and radiation activities
- Be the ‘go-to’ expert for Pega Customer Service on an opportunity and drive digital transformation initiatives with our customers leveraging Pega Customer Service, and related capabilities
- Work with Partner organisations to build working relationships, help ensure their enablement is kept up to date and make them aware of/provide access to the latest developments in the product
- ‘Stay ahead of the curve’ and be able to provide a view on relevant technology trends and competitive solutions that are of interest to our customers. This will include sharing that knowledge with the regional industry solution consulting teams and creating reusable best practice assets such as; value propositions, white-papers, presentations, workshops and demos
- Work closely with Product Management to help shape and communicate the product roadmap, provide internal and customer feedback, and where required represent Product Management in your region - this will include being able to effectively communicate the latest product developments and their relevance

**Who You Are**:
You have demonstrated experience in a similar product, sales or technology role within a growing organisation and you are comfortable and credible when influencing and shaping thinking at the very highest levels within an organisation. Throughout your career you have helped shape solutions that are technically innovative and delivered business value.

**What You've Accomplished**:

- Experience performing a technical or sales client facing role before, working with leading customer service technology and dealing with large complex customer landscapes
Lead within a team and presented to exec level stakeholders, displaying confidence and credibility
- Proven ability to execute on go to market strategies and driving engagement with teams across a diverse organisation

**Pega Offers You**:

- Work with cutting edge technology, driving hundreds of millions of benefits at our clients, improving customer experience for millions of customers
- An innovative, inclusive, agile, flexible, challenging and fun work environment in a closely collaborating expert team
- Continuous learning and development opportunities
- Competitive benefits program inclusive of pay + revenue based bonus

**Inclusion and Diversity - **_Inclusive_ is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.

As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information

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