Desktop Account Controller

5 months ago

East London, United Kingdom ABCA Systems Ltd Full time

**Why ABCA?**

Here at ABCA Systems Ltd, we strive to be the very best at what we do, both in the eyes of our customers and our colleagues. We believe close working relationships are the key to success and satisfaction. We are a team, we believe in one another and support one another as we work together towards a common goal.

We believe investing in our employees is fundamental to success and growth. You will discover new opportunities, take ownership of important initiatives, learn at a fast pace and become part of the ABCA family.

**Job purpose**

If ABCA sounds like the right place for you, we would love you to join our team within the Service Active Department, managing the administration of allocated client accounts. To be the clients point of contact to maintain expectations.

**Duties and responsibilities**
- Maintain excellent working relationships with clients to ensure their needs are met, responding to issues and resolving queries in a timely manner.
- React to emergency works and ensure these are responded to swiftly, ensuring the client is kept up to date
- and provided with detailed updates for the resolution or further actions required.
- Ensure contractual commitments are met in accordance with contract SLA's and other requirements detailed within the contract documentation.
- Manage client expectations regarding any delays with parts and job completion where necessary.
- Updating and maintaining customer portals.
- Assist office controllers with mailbox support & admin.
- Assist sales staff with quote requirements and meeting the client spec.
- Contract administration and reporting.
- Occasional attendance at client meetings. Problem solving current or foreseen issues and delivering creative solutions.
- Support the Service department with any ad hoc tasks, especially relating to customer contracts.

**Qualifications and Experience**

Essential
- Must have experience of working with CRM Systems
- Must have knowledge on Microsoft Office, especially with Excel
- Must have customer service experience

Desirable
- Previous roles in a service and maintenance environment.
- Previous account/contract management experience.

**Personal Attributes**
- Proven track record working with customers
- Excellent communication and interpersonal skills
- Excellent organisational skills
- Professional and positive approach
- Self-motivated

**Company Benefits**
- Employee Assistance Programme
- Mindfulness and/or meditation apps
- Employee Discounts (supermarkets, eating out, clothes, gyms etc.)
- Doctor Care Anywhere (24/7 access to an online GP and prescription service)
- 23 day’s holiday excluding bank holidays, with the ability to increase up to 25 days
- Free eye test with Specsavers and discounts on prescription glasses

**Other Information**

This is a PERMANENT role we are offering based out of the Tower Hamlets office

The rate of pay we are offering is £25,000 - £30,000 per annum depending on skills and experience, based on a 40 hour working week.

**Application information**

If you would like to apply, external applicants should submit their CV’s via indeed. If you are a current employee of ABCA Systems, you should complete ASLGN157 Internal Application Form via the staff intranet.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Employee discount
- Health & wellbeing programme
- Referral programme
- Store discount

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

**Experience**:

- CRM software: 1 year (preferred)

Work Location: In person

Reference ID: Desktop Acct Controller

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