Information & Advice (Volunteer)
2 weeks ago
**Do you have good communication skills? Do you like supporting people in their lives? Are you able to communicate information and explanations clearly to people?**
**We have a volunteer position become available in our highly sought after Information and Advice department. In this role you will be supporting people 50+ with advice on welfare benefits, local services, community groups and signposting.**
We are looking for a friendly, dynamic and patient person to support our Information and Advice service in Exeter. Supporting people 50+ with a range of topics from welfare benefits to social signposting other the phone, face to face and in peoples homes.
You need to be a clear communicator and enjoy speaking to and helping people.
We are looking to expand this service to home visits, and we would welcome a volunteer who would be able to support with home visits as well.
**Location**:Sycamore Centre, Exeter & remote in Exeter
**Day & Time**:Friday 10-3, happy to speak about alternative hours
**Main Tasks**:
- Delivering high quality customer service.
- Assist Information and Advice team by providing information and advice to older people and their families.
- Accurate record keeping using computerised CRM system.
- Support with information and advice on:
- Income and welfare benefits - Social Care - Local Services - Tradespeople - Community groups and activities (run by Age UK Exeter or other organisations) - Signposting to other charities and services where needed
**What we need from you**:
- Ability to treat all people with respect.
- Be a ‘people person’ and have a friendly attitude.
- To be friendly with a sense of humour
- IT literate and ability to learn new systems well.
- Ability to think analytically and problem solve.
- Understand the information needs of older people and the barriers that exist in meeting them.
- Understanding of boundaries between information & advice and advocacy.
- Energy, enthusiasm and an enquiring mind.
**What we offer you**:
- A very warm welcome.
- Good induction and role relevant training.
- The opportunity to meet new people and be part of a local charity.
- This is a volunteer role based in Exeter_
**Job Type**: Part-time
Part-time hours: 5-10 per week
Schedule:
- Monday to Friday
Work Location: In person
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