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Travel Insurance Customer Assistant

3 months ago

Northampton, United Kingdom Staysure Group Full time

**Salary** - £20,320

**Location**:

- Northampton - Hybrid / Remote

**Full Time** - 37.5 hours, to include one weekend a month

**The role.**

We are looking for experienced inbound sales agents who strive to deliver the best service possible to all our customers. The role will involve answering inbound sales calls from customers who are looking to obtain a travel insurance policy, listening to and understanding their needs to ensure we are tailoring a policy correctly to meet their needs. You will deal with all calls in a timely and professional manner.

Communication and understanding are the key to our success. We pride ourselves in giving our customers world class customer service and our customers agree, we have over 180,000 reviews on Trustpilot, so we must be doing something **right**

**But we don’t stop there ** At Staysure we offer many different career pathways for career progression, depending on which direction you wish to choose. We excel at recognising and supporting employees who demonstrate leadership skills and/or commit to taking on additional responsibilities. Through open communication and constructive feedback we encourage you to fulfil your full potential which, in turn, will enable you to grow and to optimise your skill set within the business.

**You will be**:

- Able to demonstrate your skills with Microsoft packages
- Someone who likes to be busy
- Enthusiastic
- Driven and keen to learn
- Someone who likes to talk to people and build customer relationships
- Someone who has excellent communication skills, written and verbal
- Able to problem solve and to work in a fast-paced environment

To be considered for this role you will have experience working in a customer focused environment and be brilliant when it comes to building rapport with our customers because you will be actively listening to their needs to ensure the customer is getting the product they require.